Product Manager, MuleSoft

Salesforce•Toronto, ON

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We are looking for an experienced Product Manager to own the vision, strategy, and end-to-end execution of our Integration, API Management, and B2B/EDI product portfolio. This is a high-impact role at the intersection of enterprise integration, API-led connectivity, supply chain digitization, and platform strategy. You will serve as the connective tissue between engineering, customers, partners, and go-to-market teams, translating complex integration patterns, API lifecycle requirements, and B2B workflows into elegant, scalable product experiences. The ideal candidate is equal parts strategist and practitioner: someone who can articulate a multi-year product roadmap to executives while also rolling up their sleeves to whiteboard an event-driven architecture, review an OpenAPI spec or API governance policy, dissect an EDI mapping, or troubleshoot an API or AS2 connectivity issue with a customer. You are as comfortable debating rate-limiting strategies and federated API management models as you are unpacking a trading partner's B2B implementation guide — and you see the common thread between all of them as one coherent integration story.

Requirements

Solid experience across integration patterns — application integration (sync/async, orchestration, choreography), event-driven architecture (Kafka, JMS, pub/sub), data transformation (DataWeave or equivalent), CDC, file-based integration, and batch patterns.
Strong API implementation background — REST, GraphQL, gRPC, OpenAPI/AsyncAPI, API design, versioning, security (OAuth 2.0, mTLS), rate limiting, and full lifecycle API Management (design, publish, govern, monitor, retire).
Hands-on experience with B2B Integration Standards is a must — deep, practical working knowledge of EDI X12 and/or EDIFACT, AS2/SFTP/VAN transport, trading partner onboarding, and translation/mapping.
3+ years of Product Management for developer / enterprise / platform products, or equivalent combination of PM and deep technical roles (Integration Architect, Lead Engineer, Solution Architect transitioning into PM).
Proven track record of shipping technical B2B/enterprise products that customers adopt and pay for — with quantifiable business impact.
Excellent written and verbal communication — able to move fluidly between code-level depth with engineers and C-level conversations with CIOs and line-of-business buyers.
Data-driven rigor — comfort with product analytics, SQL-level data exploration, and defining KPIs that actually drive behavior.
Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.

Nice To Haves

Experience with MuleSoft Anypoint Platform (Runtime Manager, API Manager, Flex Gateway, Partner Manager, Exchange, Design Center, CloudHub) or comparable iPaaS/API platforms (Boomi, Workato, Apigee, Kong, Azure Integration Services, SnapLogic).
Familiarity with AI-era integration — LLM-assisted integration, MCP (Model Context Protocol), A2A, agentic workflows, and how these reshape classic iPaaS.
Experience with hyperscaler integration services (AWS EventBridge / Step Functions / AppFlow, Azure Logic Apps, GCP Application Integration) and competitive positioning against native cloud alternatives.
Exposure to regulated-industry B2B Integration use cases in the areas of healthcare, supply chain management, financial transactions and more.

Responsibilities

Own the innovation roadmap for core application integration, API Management, and B2B/EDI, balancing near-term customer needs with long-term platform bets (including AI-assisted integration, agentic patterns, and MCP/A2A protocols).
Define crisp product requirements (PRDs, specs, success metrics) and partner with Engineering, Design, and Architecture to ship high-quality releases on a predictable cadence.
Translate market trends — federated API management, event-driven architecture, legacy modernization, - AI integration — into differentiated capabilities that advance MuleSoft's leadership.
Make disciplined build / buy / partner decisions and ruthlessly prioritize using data, customer evidence, and business impact.
Be deeply customer-facing. Run structured discovery with enterprise customers and prospects to understand their integration landscape, business vision, and pain points across application integration, APIs, and B2B/EDI.
Act as a trusted advisor — guide customers on how to leverage existing Anypoint capabilities (Runtime Manager, API Manager, Flex Gateway, Partner Manager, DataWeave, etc.) in meaningful, outcome-oriented ways before pushing for new features.
Build a durable customer council for integration, API Management, and B2B/EDI; convert qualitative insight and quantitative signal into roadmap conviction.
Represent MuleSoft externally at customer briefings, EBCs, user groups, and community meetups.
Partner with Solution Engineering to improve deal conversion — arm SEs with demos, reference architectures, POV assets, and discovery playbooks for integration, API, and B2B Integration opportunities.
Partner with Professional Services to drive successful implementations — codify delivery patterns, accelerators, and reusable assets that shorten time-to-value and reduce implementation risk.
Partner with Customer Support to elevate the support experience — feed top issues back into the roadmap, improve product telemetry and self-service diagnostics, and reduce escalations on core integration and B2B workloads.
Own end-to-end enablement strategy across Sales, SE, PS, Support, and Partners — measurable by KPIs such as win rate, pipeline conversion, time-to-first-value, CSAT, and support deflection.
Drive the full lifecycle: discovery → PRD → design → beta → GA → adoption.
Own the outcome, not just the shipment.
Define and instrument KPIs for every major initiative (adoption, activation, retention, conversion impact, support cost reduction) and review them in a regular operating cadence.
Communicate relentlessly — crisp written updates, tight executive reviews, clear trade-off narratives for leadership, and transparent roadmaps for the field and customers.