Product Manager, Mobile App

Roadpost•Toronto, ON

2d•CA$110,000 - CA$130,000•Hybrid

About The Position

ZOLEO is redefining what it means to keep people safe beyond traditional coverage. What began as a hardware-led connectivity solution is evolving into a trusted safety and monitoring platform – one that delivers peace of mind, everywhere. Today, we are building a service-driven, duty-of-care platform that goes beyond messaging – ensuring that when it matters most, help is not just reachable, but already in motion. Our platform is designed for both the person in the field, and the people connected to their safety – because peace of mind travels both ways. By combining advanced intelligence, automation, and a global safety ecosystem, we deliver outcomes – not just connectivity – creating reassurance, accountability, and certainty under stress. At ZOLEO, we’re not just building technology; we’re defining the future of safety. Our impact is real — just ask the people whose lives have been saved thanks to ZOLEO rescue alerts (read their stories). ZOLEO delivers peace of mind beyond coverage by turning uncertainty into clarity through reliable, mission-critical communication and monitoring. As Product Manager, Mobile App, you will manage the roadmap and end-to-end user experience for the ZOLEO mobile app which connects Adventurers and Work Teams with the people who depend on them. You will shape how ZOLEO wins in a rapidly evolving landscape—ensuring the ZOLEO mobile app is intuitive under pressure and trusted when it matters most as a key component of our broader safety platform.

Requirements

3–5+ years of experience managing consumer or enterprise apps, with a proven ability to drive strategy and execution.
A bachelor’s degree in Engineering, Business, or equivalent practical experience is expected.
Ability to engage deeply with engineering teams across mobile platforms, back-end services, and third-party integrations.
Comfortable navigating trade-offs across performance, reliability, usability, and security to ship experiences that hold up under pressure.
Demonstrated ability to work directly with users and customers to uncover needs, validate solutions, and prioritize effectively—especially in complex or high-stakes environments.
Hands-on experience leveraging AI tools to improve product development workflows, accelerate prototyping, and inform decision-making, with an interest in embedding AI into app functionality and user experience.

Nice To Haves

Experience developing integrated mobile app experiences for satellite communications, IoT ecosystems, telematics platforms, or exposure to safety-critical or mission-critical product environments is preferred.

Responsibilities

Drive the Mobile App Product Strategy & Roadmap. Define and execute the end-to-end roadmap for the ZOLEO mobile app—from concept through launch and scale. Identify key product enhancements, align mobile app strategy to market opportunities, and ensure tight integration with ZOLEO cloud services and hardware. Stay informed on competitive offerings, including satellite-enabled smartphones and emerging connectivity providers, to ensure ZOLEO remains differentiated and wins in the market.
Drive Customer-Centric Innovation. Develop deep expertise in customer segments (outdoor, enterprise, government) and translate real-world use cases into differentiated mobile app capabilities. Help shape how ZOLEO wins in mission-critical scenarios through purposeful design and superior usability.
Advance AI-First Mobile App Capabilities. Identify and integrate emerging technologies—including AI and new interface paradigms—into the mobile app to enhance ease of use and safety outcomes. Leverage AI tools to accelerate product discovery, prototyping, and decision-making while embedding intelligent features into device experiences.
Deliver Best-in-Class User Experiences. Drive the mobile app experience and ensure seamless integration with ZOLEO devices and the ZOLEO service platform. Translate strategy into detailed requirements, user stories, and prototypes that clearly define UX, UI, and interaction models for engineering teams.
Collaborate Cross-Functionally to Execute. Partner with engineering, design, and product leaders to assess feasibility, manage dependencies, and deliver predictable launch timelines. Ensure alignment between mobile app capabilities and broader platform features.
Enable Go-to-Market Success. Support marketing, sales, and customer support teams with clear positioning, documentation, and training. Act as a subject matter expert on app capabilities and competitive differentiation, owning the triage and resolution of critical app issues in market.
Measure Performance & Drive Continuous Improvement. Define and track KPIs across app performance, customer satisfaction, and commercial outcomes. Embed telemetry into app requirements to generate actionable insights, and use data to continuously improve reliability, usability, and value.