Product Manager - Mobile
About The Position
Within OIT, the Digital Services team brings together user experience, engineering, and content to improve how Philadelphians interact with City services online, especially through the phila.gov website, which serves millions of visitors each year. OIT is seeking a Product Manager to lead the development and continuous improvement of the City’s mobile applications and related digital products. This role will work cross-functionally with engineering, design, data, and City department stakeholders to define product vision, set priorities, and deliver solutions that meet user needs. The Product Manager will be responsible for managing the full product lifecycle, from discovery and strategy through delivery and iteration. This role requires strong collaboration, analytical thinking, and a commitment to delivering value for residents, businesses, and City employees.
Requirements
- Strong understanding of modern product management principles and agile methodologies
- Ability to balance strategic thinking with hands-on execution
- Ability to run sprint planning, backlog grooming, and standups
- Experience defining epics, user stories, acceptance criteria, and success metrics
- Experience working with cross-functional teams, including engineers, designers, and stakeholders
- Strong analytical and problem-solving skills, with experience using data to inform decisions
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a dynamic, public-sector environment
- Commitment to equity, digital accessibility, and inclusive design
- 3–6+ years of experience in product management, business analysis, or a related role
- Experience delivering digital products or platforms at scale
- Experience working with agile or iterative development processes
- Experience engaging with stakeholders across diverse functional areas
Nice To Haves
- Familiarity with digital service delivery in government or regulated environments is a plus
Responsibilities
- Define and communicate a clear product vision aligned with City priorities and user needs
- Lead product discovery efforts, including user research, stakeholder interviews, and data analysis
- Translate business and user needs into product requirements, user stories, and roadmaps
- Prioritize features and enhancements based on impact, feasibility, and strategic alignment
- Partner closely with engineering, design, and data teams to deliver high-quality digital products
- Manage and maintain a product backlog, ensuring transparency and alignment across stakeholders
- Monitor product performance using metrics and analytics, and drive continuous improvement
- Facilitate cross-department collaboration to ensure solutions meet operational and policy requirements
- Advocate for user-centered design, accessibility, and equity in all digital products
- Support agile delivery practices, including sprint planning, standups, and retrospectives
- Communicate progress, risks, and outcomes clearly to technical and non-technical audiences
- Monitor and analyze the evolving mobile product landscape to identify opportunities, trends, and best practices that inform product strategy
- Establish and sustain a clear product vision, direction, and forward momentum for your portfolio
- Approve features for release based on readiness and user impact
- Oversee app store submissions, release notes, and rollout plans
Benefits
- Comprehensive health coverage for employees and their eligible dependents
- Wellness program offers eligibility into the discounted medical plan
- Paid vacation, sick leave, and holidays
- Generous retirement savings options
- Public Service Loan Forgiveness program eligibility
- Free SEPTA Commute (SEPTA Key Advantage Program)
- Tuition Discounts and Scholarships
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
