Product Manager, Merchant Platform & Commerce

Bask Health

12h

About The Position

Bask Health is hiring a Product Manager to own and improve the tools businesses use to configure, manage, and operate telehealth storefronts through its SaaS platform. The role spans the merchant portal, product catalogs, subscriptions, pricing, and merchant configuration across Bask's Sites and Studio applications. This is a hands-on technical product management role focused on making complex business workflows intuitive, reliable, and scalable. The Product Manager works closely with engineering, design, merchants, and customer-facing teams to understand platform use, identify friction, and deliver improvements. The role owns product initiatives from discovery through launch and iteration, and helps define and execute the roadmap for merchant-facing platform and commerce capabilities.

Requirements

At least 2 years of professional product management experience building and shipping software products.
At least 1 year of JavaScript/TypeScript experience.
At least 1 year of professional experience in an engineering role.
Ability to read and write code, understand technical implementation details, and communicate effectively with engineers.
Experience working on SaaS products, business management platforms, enterprise applications, or complex web-based software.
Strong understanding of APIs, integrations, and modern web application development.
Experience translating user needs and business requirements into clear, actionable product specifications.
Strong product discovery, prioritization, and execution skills.
Experience working directly with engineers, designers, and cross-functional stakeholders.
Ability to use customer feedback, product analytics, and performance metrics to make informed decisions.
Excellent written and verbal communication skills.
Ability to manage competing priorities, work independently, and deliver high-quality products in a fast-moving environment.

Nice To Haves

Experience with merchant-facing SaaS platforms, e-commerce software, or business management tools.
Familiarity with product catalogs, pricing configuration, subscriptions, or commerce workflows.
Experience with Shopify, BigCommerce, or similar commerce platforms.
Experience building configurable SaaS products that support multiple merchants or businesses.
Familiarity with subscription management, recurring billing, or payment integrations.
Experience improving merchant onboarding, activation, or self-service configuration.
Understanding of multi-tenant SaaS architecture, permissions, or account-level settings.
Experience with direct-to-consumer businesses, online storefronts, or merchant operations.
Experience with telehealth, digital health, or healthcare technology platforms.

Responsibilities

Own product initiatives across the merchant portal, product catalogs, subscriptions, pricing, and merchant configuration experiences.
Help define and execute the product roadmap for merchant-facing platform and commerce capabilities.
Work directly with merchants and customer-facing teams to understand how businesses configure, launch, and manage storefronts.
Improve merchant workflows for managing products, pricing, subscriptions, and business settings.
Develop intuitive experiences for configuring product offerings and managing commerce-related settings.
Identify friction points, confusing processes, and repetitive tasks that make merchant operations more difficult.
Partner with engineering and design teams to translate merchant needs into clear product requirements and technical specifications.
Work with engineers to understand APIs, integrations, data flows, and technical implementation tradeoffs.
Improve the reliability, usability, and consistency of merchant-facing configuration tools.
Coordinate with Sites & Studio teams to ensure merchant settings and product configurations are accurately reflected in storefront experiences.
Collaborate with Intakes & Conversion teams to ensure commerce configurations support appropriate patient checkout experiences.
Identify opportunities to simplify merchant onboarding and reduce the time required to configure and launch a business.
Define and monitor metrics such as merchant activation, configuration completion, feature adoption, workflow errors, and merchant satisfaction.
Gather merchant feedback, review product analytics, and use findings to prioritize improvements.
Lead assigned product initiatives through discovery, development, testing, launch, and iteration.
Take ownership of product outcomes and continuously improve the merchant experience.