Junior Product Manager, Merchant Platform

Bask Health

11h

About The Position

Bask Health is seeking a Junior Product Manager to help build and improve the tools merchants use to operate their businesses on its full-service SaaS platform for direct-to-consumer telehealth businesses. This early-career technical product management role works across the merchant dashboard, account configuration, product management, subscriptions, and other platform workflows. The role partners with product managers, engineers, designers, customer-facing teams, customer success, and operations to understand merchant problems and deliver improvements. The Product Manager helps define requirements, coordinate development, investigate issues, test releases, and evaluate shipped features. The position is suited to someone with practical coding experience, strong product instincts, and the initiative to own smaller features from problem discovery through launch.

Requirements

Hands-on experience contributing to software products through coursework, personal projects, internships, or professional work.
Foundational understanding of software development, web applications, and how SaaS products are built.
Practical coding experience with JavaScript, TypeScript, Python, or another programming language.
Ability to read code, understand basic technical concepts, and communicate effectively with engineers.
Strong interest in technical product management and building software for businesses.
Strong analytical thinking and problem-solving skills.
Ability to understand merchant problems and translate business needs into clear product requirements.
Familiarity with how online businesses use software to manage products, customers, subscriptions, or operations.
Ability to investigate technical issues, organize findings, and recommend practical solutions.
Strong attention to detail, especially when working with settings, configurations, and multi-step workflows.
Ability to interpret user feedback and basic product data to inform decisions.
Excellent written and verbal communication skills.
Ability to collaborate with engineers, designers, customer success teams, and other stakeholders.
Strong organizational skills and ability to manage smaller initiatives independently.
Willingness to learn new technologies, take initiative, and work in a fast-moving environment.

Nice To Haves

Previous internship or early-career experience in product management, software engineering, or a related technical role.
Experience with Shopify, BigCommerce, WooCommerce, or other e-commerce platforms.
Experience operating an online store or helping manage an e-commerce business.
Familiarity with merchant dashboards, product catalogs, pricing, subscriptions, or account configuration.
Experience working on B2B SaaS products or merchant-facing applications.
Familiarity with JavaScript, TypeScript, React, Next.js, or modern web development frameworks.
Experience working with APIs, integrations, databases, or web application architecture.
Familiarity with billing systems, subscription management, or payment-related workflows.
Experience writing product requirements, user stories, and acceptance criteria.
Familiarity with product analytics, SQL, or feature adoption metrics.
Experience with ClickUp, Jira, Linear, Figma, or similar product development tools.
Experience conducting user research, usability testing, or analyzing customer feedback.
Experience using AI-assisted development tools for research, prototyping, or technical problem-solving.
Interest in telehealth, digital health, or healthcare technology.
A portfolio, GitHub profile, or examples of technical projects demonstrating product thinking and execution.

Responsibilities

Support product development across the merchant dashboard and business management tools.
Improve merchant onboarding, account configuration, and business setup workflows.
Work on product catalog management, pricing configuration, subscription settings, and related merchant-facing features.
Gather feedback from merchants and customer success teams to identify recurring problems and improvement opportunities.
Translate merchant needs into product requirements, user stories, and acceptance criteria.
Own smaller product features and improvements from discovery through development, testing, and launch.
Collaborate with engineers to understand technical requirements, APIs, integrations, and implementation tradeoffs.
Work with designers to simplify configuration screens and improve the usability of merchant tools.
Investigate merchant-reported bugs, reproduce issues, and document findings for engineering teams.
Improve tools for managing storefront settings, product availability, and other business configurations.
Support improvements to subscription management, billing-related workflows, and merchant account settings.
Identify opportunities to reduce manual steps, configuration errors, and repetitive merchant tasks.
Research e-commerce platforms and SaaS merchant tools to identify useful product patterns.
Analyze merchant feedback, feature adoption, workflow completion, and other relevant product metrics.
Participate in product discovery, prioritization, technical planning, and feature reviews.
Support quality assurance, usability testing, and release validation for merchant-facing features.
Maintain product documentation, implementation notes, and project updates.
Work with customer success and operations teams to understand how product changes affect merchant workflows.
Evaluate shipped improvements and recommend further iterations.