Product Manager - Mainstreet Customer Management
About The Position
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team Mainstreet Customer Management is seeking a Manager level, Product Manager to lead our customer hardships and customer resiliency space. This role is an individual contributor (IC) role with no direct tech team. We are seeking a thought-leader who is excited to develop a high-level strategy for under-served and disengaged customer populations, who has a strong aptitude to use data to tell data-driven stories, quickly learns and pivots based on what the space needs, and can work cross-functionally with various stakeholders to get work done. Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Requirements
- At least 3 years of experience working in Product Management
- Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
- Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Nice To Haves
- Experience translating business strategy and analysis into consumer facing digital products
Responsibilities
- Develop a high-level strategy for under-served and disengaged customer populations.
- Use data to tell data-driven stories.
- Quickly learn and pivot based on what the space needs.
- Work cross-functionally with various stakeholders to get work done.
- Demonstrate proficiency in Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership.
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
