Product Manager III - TM Onboarding

M&T Bank•Buffalo, NY

2d•$107,500 - $179,100

About The Position

The Product Manager III – TM Onboarding is accountable for strategic oversight and product management of TMNow, the application used to onboard Treasury Management products. TMNow supports Treasury Management Sales, Implementation & Fulfillment, and Operations teams as they initiate, configure, maintain, and service Treasury Management solutions for Commercial and Business Banking clients. This role focuses on the Order Initiation domain and partners closely with Sales and business stakeholders to ensure the platform supports critical user journeys, business objectives, and client needs while providing a seamless and efficient user experience. The Product Manager works with vendor and technology partners to articulate business challenges, define user requirements, and develop a value-driven product roadmap aligned with organizational priorities. The role continuously evaluates vendor capabilities, industry trends, user feedback, and application performance to identify opportunities to improve operational efficiency, accelerate time to revenue, optimize resource utilization, and improve business outcomes. It requires end-to-end product management and cross-functional leadership with Treasury Management Product Managers, Sales, Treasury Management Implementation & Fulfillment, and other stakeholders to deliver enhancements that strengthen client experience and operational effectiveness. The position also sets product-line direction; oversees sales and channel strategy, pricing, risk, financials, revenue planning, and profitability; evaluates market developments and product performance; manages product implementation and modifications; and helps ensure products are marketable, profitable, and compliant with legal and regulatory requirements. The employee must follow company risk and regulatory standards, support belonging and the M&T Bank brand, maintain internal controls, and complete other related duties as assigned.

Requirements

Bachelor’s degree, or in lieu of a degree, a combined minimum of 11 years of higher education and/or work experience.
At least 7 years of proven marketing, product management, financial, operations, and/or project management experience.
Ability to understand product pricing and cost structure.
Ability to ensure products and services meet legal and regulatory requirements.

Nice To Haves

Experience using Agile.
Experience with Treasury Management products.

Responsibilities

Set strategic direction for assigned product lines and present business plans to senior management and employees.
Develop and manage sales and sales-channel strategy.
Oversee product pricing, cost structure, and product risk.
Manage product financials, including revenue planning and profitability.
Review market developments and evaluate and recommend new or modified products and services.
Evaluate product and service success and implement or recommend changes to products, services, or marketing strategy.
Manage new product implementation and modifications to existing products, including service design and development, portfolio acquisition, and process improvements; liaise with affected departments.
Establish marketing objectives and work with other Bank departments to develop programs to sell products and services.
Recommend product pricing and understand the associated cost structure.
Ensure products and services are marketable, profitable, and compliant with legal and regulatory requirements.
Maintain awareness of trends and developments in marketing and company products and services.
Adhere to company risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.
Identify risk-related issues requiring escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.
Partner with Sales and business stakeholders to support Order Initiation user journeys and business objectives.
Collaborate with vendor and technology partners to define user requirements and develop a product roadmap.
Evaluate vendor capabilities, industry trends, user feedback, and application performance to identify product improvements.
Work cross-functionally with Treasury Management Product Managers, Sales, Treasury Management Implementation & Fulfillment, and other stakeholders to deliver product enhancements.