Product Manager I, Commercial

FIS

3d•Hybrid

About The Position

As a Product Manager I, Commercial, you help shape and deliver commercial financial technology products that solve real customer problems. You partner with cross‑functional teams to translate market and customer insights into clear product requirements and measurable outcomes. Your success is defined by learning quickly, delivering value iteratively, and supporting products that meet customer needs and business goals. This is a full-time position with a required hybrid schedule in the posted location.

Requirements

Knowledge of retail payment and merchant acquiring solutions, including card-present payment ecosystems
Exposure to POS terminals, payment devices, and network brands including INTERAC, Visa, Mastercard, and American Express
Experience working with acquiring partners, payment processors, gateways, or merchant service providers is considered an asset
Familiarity with payment transaction flows including authorization, clearing, settlement, and chargebacks
Experience gathering business and technical requirements for payment or fintech solutions
Strong analytical and problem-solving skills with the ability to interpret operational and transactional data
Proficiency in Microsoft Excel and SQL for data analysis and reporting
Exposure to APIs, technical integrations, and payment connectivity frameworks
Understanding of payment industry standards and compliance requirements such as EMV and PCI DSS is considered an asset
Experience supporting merchant onboarding, terminal deployment, or payment solution implementations is considered an asset
Familiarity with terminal estate management and payment device lifecycle processes
Exposure to omnichannel payment solutions including in-store, e-commerce, and mobile payment acceptance
Experience working with payment processors or platforms such as Fiserv, Moneris, Global Payments, Elavon, Clover, TSYS, or similar providers
Understanding of merchant pricing models, interchange, and acquiring economics
Experience supporting retail payment modernization or digital transformation initiatives

Responsibilities

Serve as a subject matter expert for retail payment acquiring solutions, including merchant payment acceptance and POS ecosystems
Lead and participate in product discovery, requirements gathering, and solution design discussions with external clients, internal stakeholders, and payment ecosystem partners including issuers, acquirers, merchants, payment service providers, and network brands
Contribute to the development and execution of the product roadmap for retail payment and acquiring solutions
Support the evaluation, onboarding, and management of acquiring and payment technology partners
Collaborate with technology teams and external vendors on POS terminal integrations, payment device certifications, and API-based payment solutions
Analyze merchant and retailer business requirements and translate them into product and operational capabilities
Support initiatives related to card-present payments, merchant acquiring, payment acceptance, and transaction processing
Monitor and analyze payment performance metrics, transaction trends, and operational issues to support continuous product improvement
Participate in testing, implementation, and deployment activities for payment and acquiring solutions
Assist with managing payment network compliance requirements, including standards related to INTERAC, Visa, Mastercard, AMEX, EMV, and PCI
Support issue resolution and operational troubleshooting related to payment devices, acquiring platforms, and transaction processing
Work cross-functionally with operations, technology, risk, compliance, and vendor partners to deliver retail payment initiatives