Product Manager I

TD•Portland, ME

4d•$91,000 - $136,240•Onsite

About The Position

The Product Owner I is responsible to ensure that a development team (pod) is creating value for the organization through the delivery of customer-focused product increments. This entails aligning with other Product Owners and senior management to follow a product vision, creating and maintaining a prioritized product backlog, managing delivery blockers, continuously assessing customer feedback. Oversee the end to end management of assigned products, services and programs including features, benefits and characteristics that meet customer needs and are priced to meet the Bank's profit and loss objectives. Manage a particular product or function supporting in the achievement of a business strategy. Act as source for innovation led through customer insights and creating a better customer/employee experience with a particular product. The role is accountable for business results and product sales, working with Acquisition teams to ensure widget/volume targets are met. Key subject matter expert professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas Own the Easy Apply deposit account onboarding experience as a product area Define, prioritize, and manage the product backlog focused on customer experience improvements Translate business, customer, and risk requirements into user stories and features Partner with backend and architecture teams to deliver scalable, compliant solutions Collaborate closely with risk and controls partners to ensure fraud protections are designed into the flow without unnecessary customer friction Support agile delivery and release execution Accountable for specialized product development support based on sound product expertise and knowledge of Agile/Scrum processes, roles and practices Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services Leads and integrates cross-function understanding within their own field of specialty, and /or projects with significant resource requirements, risk and / or complexity Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions Uses sophisticated analytical thought to exercise judgement and identify solutions Impacts the achievement of sub-function or business line objectives within the area they are accountable for Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders Works autonomously as the lead and guide others within area of expertise

Requirements

Undergraduate degree and / or product certificate
7+ years relevant experience
3-5 years Product Owner or Agile related delivery experience
Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset

Nice To Haves

Certified Scrum Product Owner (CSPO) certification
project management experience
Scaled Agile Framework (SAFe) certifications
experience operating in scaled agile delivery

Responsibilities

Ensure that a development team (pod) is creating value for the organization through the delivery of customer-focused product increments.
Align with other Product Owners and senior management to follow a product vision.
Create and maintain a prioritized product backlog.
Manage delivery blockers.
Continuously assess customer feedback.
Oversee the end to end management of assigned products, services and programs including features, benefits and characteristics that meet customer needs and are priced to meet the Bank's profit and loss objectives.
Manage a particular product or function supporting in the achievement of a business strategy.
Act as source for innovation led through customer insights and creating a better customer/employee experience with a particular product.
Accountable for business results and product sales, working with Acquisition teams to ensure widget/volume targets are met.
Own the Easy Apply deposit account onboarding experience as a product area.
Define, prioritize, and manage the product backlog focused on customer experience improvements.
Translate business, customer, and risk requirements into user stories and features.
Partner with backend and architecture teams to deliver scalable, compliant solutions.
Collaborate closely with risk and controls partners to ensure fraud protections are designed into the flow without unnecessary customer friction.
Support agile delivery and release execution.
Accountable for specialized product development support based on sound product expertise and knowledge of Agile/Scrum processes, roles and practices.
Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations.
Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services.
Leads and integrates cross-function understanding within their own field of specialty, and /or projects with significant resource requirements, risk and / or complexity.
Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions.
Uses sophisticated analytical thought to exercise judgement and identify solutions.
Impacts the achievement of sub-function or business line objectives within the area they are accountable for.
Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders.
Works autonomously as the lead and guide others within area of expertise.
Partners with senior management to support the delivery of a product vision.
In alignment with the product vision, create and maintain a product backlog that will provide the most customer or end user value.
Continuously aligns with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence.
Reviews performance analytics; recommend and champion strategies to enhance the customer or end user product experience.
Proactively engages established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes.
Proactively raises issues that impede the efficient delivery of customer-focused increments.
Develop and maintain a robust understanding of the regulatory requirements, customer, market, and industry to deliver product and process innovation to improve the value proposition.
Develop and implement products/policies and procedures in such a way that it enhances the end to end customer experience (including training, enhancement and irritant reduction) while achieving business objectives.
Act as Subject Matter Expert for product-related inquiries.
May lead business plans leveraging Acquisition and Segments teams to increase new account growth and track P&L impact.
Liaise with partners (i.e. Marketing, Phone Channel, Retail) to understand industry and customer trends; analyze challenges and identify areas of opportunity through customer research, focus groups, and external secondary research; facilitate ideation sessions and build necessary business cases for NPD, identifying solutions and building stronger plans for growth.
Build and maintain effective relationships with sales distribution, key internal stakeholders and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options, solutions and alternatives.
Lead and facilitate problem solving sessions with partners and vendors.
Design end to end process for development, implementation, use, reporting and feedback on developed products and segments.
Participate in the day to day management of the product(s), identifying and implementing product features and enhancements, providing business case support of recommendations and assisting in the strategic development of new initiatives.
Adheres to enterprise frameworks or methodologies that relate to activities for own business area / journey.
Ensures on-going strategic alignment with senior management, providing feedback as appropriate.
Understands the internal business and technical environment, proactively defining, aligning or integrating with relevant stakeholders, shared services control groups (or platform as appropriate.
Proactively manages business stakeholders to obtain inputs needed for product development in a timely manner.
Monitors the regulatory environment and partner with the senior management to consider changes to product strategy as needed.
Actively coordinates and engages in risk, quality and/or business testing management.
Empowered to make product delivery decisions, escalating to senior management as appropriate.
Actively communicates to business, technology and senior management regarding product changes and backlog priorities.
Works cohesively with peers to reinforce Agile processes.
Compiles performance metrics and share with relevant stakeholders.
Defines the OKRs in partnership with numerous stakeholders across the organization.
Protects the interests of the organization- identify and manage risks, and escalate non-standard, high risk activities as necessary.
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite.
Deliver financial results for the product / product suite via operation of all available ‘levers’: pricing, margin, volume etc., create and deliver business cases to achieve strategic business results (acquisition, retention, customer experience, engagement and market share).
Support Senior Management as a subject matter expert for the product(s) portfolio through all forms of written and verbal presentations, (product reviews, planning and forecasting, strategic review sessions).
Conduct ongoing industry and competitive analysis to obtain market insights and ensure Acquisition Teams are kept informed of matters to be competitive and win in the market place.
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
Ensure effective product policies and processes are established to support business processes align with risk appetite.
Oversee product management deliverables within budget and as per the approved product plan, working with business partners to develop the content of those deliverables.
Champion the development of the annual business plan and the monthly/quarterly forecast process.
Participate and collaborate on initiatives with internal and external service providers (IT, operations, legal, compliance, marketing etc.) to ensure the product meets TDBG objectives and standards.
Develop / maintain productive working relationships with distribution channel owners.
Be knowledgeable of and comply with Bank and Industry Codes of Conduct.
Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest.
Provides thought leadership and / or industry knowledge for area of expertise in product area and participate in knowledge transfer within the team and business area / journey.
Participates in personal performance management and development activities, including cross training within own team.
Keeps others informed and up-to-date about the status / progress of delivery and / or all relevant or useful information related to day-to-day activities.
Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships.
Contributes to a fair, positive and equitable environment that supports a diverse workforce.
Acts as a brand ambassador for the business area / journey and the bank, both internally and / or externally.
Provide thought leadership and / or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.