Product Manager, Health Systems

Heidi•San Francisco, CA

About The Position

We're looking for a Product Manager who owns a portfolio of health system accounts and builds product that works in their environments. You are accountable for both the product and the revenue it generates. You will be embedded with health systems across the Americas, working alongside a commercial partner. You go on-site, observe clinical workflows, map what you see against Heidi's capabilities, and make build-vs-configure trade-offs. What you build for one account should make the next deployment faster; over time, deployment problems become configuration problems. You will partner closely with Heidi's Americas commercial team and core engineering teams. You need the activation energy to break down doors with customers and the product instinct to know when a shortcut today will cost three deployments tomorrow. We don't care about logos; the traditional insignia of competence. We'll evaluate senior well-credentialed candidates and young, hungry hopefuls alike.

Requirements

BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related)
4+ years in product roles, though we care more about what you've shipped than years on the clock
A romantic streak about software and a belief that great design transforms someone's day
You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you've made with them
Fluency with core LLM concepts and systems (prompting, fine-tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user-facing products
You default to building over requesting
Strong opinions, weakly held; you'll shift the room when you're right
Data fluency with diagnostic teeth; you can read adoption dashboards and distinguish a training problem from a product problem from an integration problem

Responsibilities

Own product and revenue outcomes for a portfolio of Americas health system accounts
Go on-site with customers, observe workflows, and produce specs for discrete capabilities that Heidi can build and bill for
Make build-vs-configure trade-offs for every engagement
Own sprint delivery for your accounts: prioritise work, unblock engineers, make daily trade-off decisions between speed and reusability
Build extensible product so what you ship for one account becomes a configurable module for the next
Partner with your commercial counterpart to prioritise across accounts, negotiate scope, and manage customer expectations
Connect field signal back to core product: attend rituals, surface learnings, advocate for shared investment when you see the same pattern repeating
Drive adoption within customer accounts until clinicians use it daily
Navigate compliance and regulatory requirements as product constraints