Product Manager-Entertainment

Optimum•New York, NY

About The Position

Optimum (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, video, mobile, proprietary content and advertising services to nearly 5 million residential and business customers across 21 states through its Optimum brand.  From multi-gig-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.  As a member of the Connectivity Product Management team, the Product Manager is responsible for leading the development, lifecycle management, and overall management of operational issues for video experience, video CPE, subscription management, and a subset of video products within the Connectivity product portfolio.

Requirements

Minimum of 5 years of product management, product development, consumer packaged goods brand management, consumer services, financial services, cable, video, telecom, or technology experience, managing complex, strategic projects under minimal or no supervision
Bachelor’s Degree in Business, Marketing, Engineering, or a related field; or equivalent experience required, MBA or relevant Master’s Degree a plus
Knowledge of business to consumer telecommunications products and technologies with product management and/or product development not required but appreciated
Knowledge of D2C subscription streaming and other app services and related billing models and experiences
Experience working with agile development methodologies
Exceptional interpersonal/people skills including verbal and written communications skills, including listening, and presentation skills
Strong analytical, problem solving, and time management skills
Demonstrated ability to facilitate communications and projects across cross-functional teams
Strong business acumen and knowledgeable across many functional areas, including product management, business development, vendor relationship management, product marketing, and marketing
Proven ability to manage multiple projects and initiatives and work cross-functionally across all levels of the organization

Nice To Haves

Jira and Confluence experience appreciated
Financial analysis and/or budget management experience a plus
Engineering background and/or technical expertise in technology or video products not required but appreciated

Responsibilities

Serve as the Agile product owner for specific projects or programs such as Billing On Behalf Of and Video Experience
Author high level user stories for new products, new features, or feature enhancements
Represent the Product team at Agile ceremonies, provide input, feedback, and assign gating dispositions to defects and bugs as needed
Collaborate with engineering, design, and other cross-functional teams to create, launch, and improve products
Develop high level business cases and identify key inputs to determine business value of potential projects as an input into project prioritization
Ensure holistic Go-To-Market GTM readiness for product launches and enhancements, provide input into the process, and serve as a liaison to stakeholders such as Sales, Marketing, Customer Experience, Customer Care, and Field Techs to ensure successful launch of projects, user adoption, and feedback integration
Act as the subject matter expert and customer advocate for existing and future products and platforms including customer journey, process improvements, reporting, and KPI ownership
Manage relationships with cross-functional teams and 3rd party vendors
Monitor KPIs and provide reporting and analysis of the data to understand the state of the business and for use in the formation and execution of strategies and data-based decision making
Participate in ongoing product testing (Alpha, Beta, etc.) on and off campus
Help identify potential communication challenges associated with Product initiatives to establish the appropriate messaging and ensure that Call Centers, Stores, and Sales Reps are appropriately informed Request, source, and analyze data from both internal and external resources to help inform a data-driven view of the product performance
Support the Products team to successfully deliver upon operational, customer experience, and financial KPIs