Marketing - Events & Entertainment Manager

THREE RIVERS CASINO•Florence, OR

1d•$66,269•Onsite

About The Position

The Events and Entertainment Manager is responsible for working with the Marketing Team to develop VIP events and entertainment, overseeing the booking and coordination of banquets, events and entertainment in Blue Bills Restaurant & Bar, and managing the Events Team Members. This role ensures compliance with company standards for performance, service to patrons, licensing laws, health and safety, and other statutory regulations. The manager also promotes teamwork and quality service through daily communication and coordination with all departments, integrating the Three Rivers brand purpose into all processes, communications, and guest/team member experiences.

Requirements

Minimum age requirement for this position is 21 years old.
Must have 2 years’ experience in a leadership role or equivalent combination of education and experience.
Must have 3 years combined experience in a guest service role or equivalent combination of education and experience.
Intermediate understanding of computer programs, including all windows applications required.
Possess or obtain a Food Handlers Card within 30 days of employment.
Must have an OLCC Permit at the time of hire.
Must have a valid driver’s license and be insurable by TRCR’s insurance agency.
Ability to work without supervision, to organize and track multiple projects with large amounts of details necessary.
Ability to meet deadlines, and work well in high pressure situations.
Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.
Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.

Nice To Haves

Previous marketing, events and entertainment experience preferred.

Responsibilities

Manages the Events Team Members, working alongside the Team, observing guest interactions, resolving guest concerns and preventing discrepancies in services.
Prepares schedules and delegates work for the Events Team, taking into consideration workload due to events, entertainment and banquets, etc.
Trains and develops the team, working closely with the Marketing Manager regarding additional training needs, evaluations and corrective actions.
Works with Marketing Manager on hiring and interviewing new Team Members.
Prepares Team Member paperwork and payroll information, submitting for review in a timely manner.
Works with Marketing Team to carry out VIP events from concept and décor to post event clean up.
Communicates timely and thoroughly with the Marketing Team on incoming entertainment groups and events.
Leads bi-weekly BEOs meeting to ensure communication is timely and clear to all departments that attend.
Books events in meeting spaces with BEOs and coordinates billing to the standards of Marketing’s P&Ps.
Evaluates the riders and coordinates with lighting and sound companies to prepare for night of the show.
Coordinates rooms for groups with the Hotel Manager.
Collaborates with Chefs and F&B on developing menus for all events, verifying pricing and receiving approval from management.
Works with Hotel to follow up on guest history, group block pick-ups and cut off dates.
Attends Concerts, Banquets and Events as required to ensure successful outcome and quality.
Ensures compliance with company standards for performance, service to patrons, licensing laws, health and safety and other statutory regulations.
Resolves or refers to management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
Promotes teamwork and quality service through daily communication and coordination with all departments, including needed property or service concerns.
Integrates the Three Rivers brand purpose into all processes, communications and guest/team member experiences.
Provides information and explain Players Club benefits, property amenities & marketing programs to our guests.
Ensures living the brand/purpose in all work activities: “Every day, we deliver uncommonly kind experiences that connect people to the coast.”
Other duties as directed by management.