Product Manager – Enterprise Restaurant E-Commerce Tools
About The Position
Tillster is seeking a Product Manager to own the strategy, roadmap, and execution for enterprise tools that help restaurant brands manage their e-commerce and digital ordering operations at scale. This role will focus on building both internal and customer-facing operational workflows and platform tooling supporting: Restaurant onboarding, Catalog and menu management, Ordering operations, Merchant administration, User permissions, Reporting and analytics, Platform integrations, and Enterprise operational tooling. You will partner closely with Engineering, UX, Operations, Customer Success, and enterprise restaurant customers to create scalable systems that improve operational efficiency, reduce friction, and support complex multi-brand and multi-location environments. This role requires a strong understanding of enterprise SaaS platforms, operational workflows, restaurant technology ecosystems, and customer-centric product execution.
Requirements
- 3+ years of product management experience in B2B SaaS, enterprise platforms, e-commerce, or restaurant technology
- Experience building platform tools, admin systems, or operational workflows for complex enterprise users and organizations
- Strong understanding of enterprise operational workflows and multi-tenant SaaS environments
- Experience working with APIs, integrations, payments, commerce systems, or enterprise operational platforms
- Strong analytical and data-driven decision-making skills
- Excellent communication, prioritization, and cross-functional collaboration skills
- Experience working directly with enterprise customers and operational stakeholders
Nice To Haves
- Restaurant, hospitality, food service, or digital ordering experience
- Familiarity with POS ecosystems, ordering platforms, loyalty systems, and restaurant operations
- Experience with customer journey mapping, usability testing, and workflow optimization
- Experience supporting enterprise rollouts, onboarding, adoption, and operational enablement
- Familiarity with AI-driven operational tooling, workflow automation, or predictive analytics platforms
Responsibilities
- Define and drive the product vision, roadmap, and execution strategy for Tillster’s enterprise restaurant commerce and operational tooling platform
- Build scalable workflows supporting onboarding, restaurant administration, menu/catalog management, order operations, reporting, and integrations
- Prioritize features and platform improvements using customer feedback, operational insights, analytics, and market research
- Establish product KPIs, OKRs, and operational success metrics tied to adoption, efficiency, scalability, and business outcomes
- Identify friction points within enterprise restaurant operational workflows and design scalable solutions that improve efficiency and usability
- Lead discovery sessions with enterprise restaurant customers to understand operational challenges across complex multi-location and franchise environments
- Partner with internal operational and implementation teams to improve workflow automation, onboarding, and operational visibility
- Drive customer journey mapping, usability testing, and workflow optimization initiatives
- Build and enhance enterprise tooling for restaurant administration, merchant management, order operations, user permissions and role management, reporting and analytics, and platform integrations and APIs
- Collaborate closely with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver high-impact platform capabilities
- Translate business requirements into clear product requirements, user stories, acceptance criteria, and launch plans
- Support go-to-market readiness through documentation, training, product positioning, and rollout planning
- Drive alignment across stakeholders while balancing customer needs, operational scalability, and platform strategy
- Leverage data, analytics, and AI-driven insights to identify operational inefficiencies and prioritize platform improvements
- Explore opportunities for intelligent automation, predictive operational tooling, and AI-enhanced restaurant management workflows
- Partner with Data and Engineering teams to improve operational visibility and decision-making through analytics and automation
Benefits
- Medical, dental, vision and FSA benefits
- Healthcare and Dependent Care reimbursement programs
- Employee Assistance Program (“EAP”)
- Optum Care 24-hour confidential medical counseling services
- Ten (10) paid holidays per calendar year
- 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years (pro-rated for part-time employees)
- 401(k) Plan
- College tuition and education assistance programs
- Udemy Learning courses
- Ongoing learning and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
