Manager, Network & Enterprise Tools

PHOTRONICS INC•Brookfield, CT

3h•Onsite

About The Position

Photronics is seeking a Manager, Network & Enterprise Tools to oversee network operations, infrastructure performance, and enterprise monitoring for its US and EMEA locations. This role involves managing a small technical team while also providing hands-on support for network functions like incident response and change execution. The Manager will collaborate with global IT teams, including the APAC Network Manager, to ensure consistent network standards, reliable service delivery, and secure infrastructure across the organization.

Requirements

Strong knowledge of enterprise network operations, infrastructure support, and technical service delivery in distributed environments.
Hands-on experience with Fortinet firewalls, Cisco switching and routing, VPN services, wireless networking, WAN connectivity, and network security controls.
Experience administering or improving network monitoring and management tools such as ManageEngine, Nagios, SolarWinds, PRTG, Zabbix, LogicMonitor, or similar platforms.
Understanding of ITIL-based incident, problem, change, configuration, and service transition practices.
Strong analytical, troubleshooting, communication, documentation, vendor management, and stakeholder management skills.
Ability to support a global manufacturing environment with distributed sites, regional priorities, maintenance windows, and critical production dependencies.
8+ years of progressive experience in network engineering, network operations, infrastructure support, or related IT roles.
2+ years of experience leading, supervising, or mentoring technical team members.
Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field. Combination of relevant education and experience considered.

Nice To Haves

Cisco, Fortinet, Network+, ITIL, or related infrastructure certifications
global network standardization
site refreshes
firewall modernization
SD-WAN
segmentation
wireless modernization
monitoring tool integration

Responsibilities

Lead day-to-day network operations, engineering, and support for US and EMEA locations, ensuring reliable and secure network services.
Support and maintain LAN, WAN, wireless, VPN, firewall, site-to-site connectivity, and related network security services.
Remain actively involved in troubleshooting, configuration, implementation, incident response, and change execution.
Manage network incident, problem, and change activities, including root cause analysis, remediation planning, communication, and service restoration.
Support enterprise network technologies including Fortinet firewalls, Cisco switching and routing, VPN connectivity, wireless infrastructure, WAN connectivity, and network security controls.
Partner with the APAC Network Manager and global IT teams to align network architecture, standards, operational practices, escalation processes, and project execution.
Develop and maintain network standards, diagrams, operational procedures, and infrastructure best practices.
Oversee enterprise network monitoring and management platforms such as ManageEngine, Nagios, SolarWinds, PRTG, Zabbix, LogicMonitor, or similar tools.
Define monitoring standards, alerting thresholds, dashboards, escalation workflows, and reporting to strengthen operational visibility and response.
Analyze infrastructure trends, recurring issues, and service risks; implement corrective actions to improve availability and reduce disruption.
Manage, coach, and mentor a small team of network and infrastructure resources while staying engaged in technical execution and operational support.
Set priorities, coordinate daily work, allocate resources, and promote accountability, collaboration, and practical problem solving.
Support knowledge sharing, feedback, and professional development opportunities for team members.
Partner with Infrastructure, Security, Applications, Service Desk, site leadership, vendors, and global IT teams to support enterprise technology initiatives.
Manage vendor relationships, service providers, maintenance agreements, provider escalations, and technology support contracts.
Support network modernization, compliance, site refreshes, segmentation, wireless modernization, and provider transition initiatives as needed.