Enterprise AI Tools Administrator

Apex Service Partners•Irving, TX

1d•Hybrid

About The Position

The Enterprise AI Tools Administrator will play a critical role in the future of Apex Service Partners by serving as the primary owner of the Company’s enterprise AI platform ecosystem. This individual will lead day-to-day administration of Apex’s AI toolset — anchored by Claude Enterprise (Anthropic), and inclusive of Microsoft Copilot, OpenAI ChatGPT Enterprise, and Google Gemini for Workspace — ensuring these platforms are deployed, governed, and continuously optimized to deliver maximum value to Apex team members across the country. Reporting to the CIO, this role sits at the intersection of IT administration, information security, change management, and AI enablement. The Enterprise AI Tools Administrator ensures that Apex’s AI investments are operationally sound, cost-controlled, compliant, and adopted effectively — from the front-line technician in the field to the executive team at Partner Services. Successful candidates must have hands-on experience administering enterprise SaaS platforms, a curiosity and fluency with generative AI tools, and the ability to translate technical platform capabilities into practical, business-driven outcomes in a fast-growing, acquisition-oriented company.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field required.
3–6+ years of experience in enterprise SaaS administration, IT operations, or a related role, with direct hands-on experience managing enterprise-tier AI or productivity platforms (e.g., M365, Google Workspace, Salesforce, or equivalent). Experience in a PE-backed or high-growth company a plus.
Demonstrated experience configuring SSO (SAML 2.0 / OIDC), SCIM provisioning, and role-based access control in an enterprise SaaS environment, ideally integrated with Okta, Azure AD / Entra ID, or Google Workspace identity providers.
Hands-on familiarity with one or more of the target AI platforms: Claude Enterprise (Anthropic), Microsoft Copilot (M365), ChatGPT Enterprise (OpenAI), or Google Gemini for Workspace. Admin-level experience with any of these platforms highly preferred.
Experience with compliance, audit logging, and data governance in a regulated or security-conscious enterprise environment. Familiarity with SOC 2, ISO 27001, HIPAA, or GDPR data handling requirements a plus.
Working knowledge of REST APIs and the ability to use API-based tooling (e.g., the Claude Compliance API or Admin API) for reporting, automation, and integration tasks. Scripting experience (Python, PowerShell, or equivalent) a plus.
Strong analytical skills with the ability to build executive-facing adoption and usage reports from platform dashboards and API data exports.

Nice To Haves

Experience in a PE-backed or high-growth company a plus.
Familiarity with SOC 2, ISO 27001, HIPAA, or GDPR data handling requirements a plus.
Scripting experience (Python, PowerShell, or equivalent) a plus.
Relevant certifications preferred: Microsoft Certified: M365 Administrator, Google Workspace Administrator, or equivalent AI/cloud platform certifications.

Responsibilities

Serving as the primary administrator for Apex’s Claude Enterprise console, including managing the Admin Console configuration, SSO/SAML 2.0 and SCIM provisioning, role-based access control (Primary Owner, Admin, and Member roles), workspace management, and seat allocation across standard and premium tiers.
Administering Microsoft Copilot (M365), OpenAI ChatGPT Enterprise, and Google Gemini for Workspace in parallel — managing provisioning, policy configuration, connector/plugin governance, and license optimization across all four platforms.
Owning the Compliance API and audit log infrastructure for Claude Enterprise, enabling real-time programmatic access to usage data and customer content for continuous monitoring, automated policy enforcement, and regulatory reporting.
Managing organizational spend controls across all AI platforms — setting spending limits at the organization and individual user level, monitoring consumption against budget, and providing chargeback/showback reporting to department leaders.
Configuring and maintaining data governance and security controls across all AI platforms, including IP allowlisting, session security policies, data retention configuration, zero-data-retention (ZDR) addenda where applicable, and integration with existing DLP and SIEM tooling.
Maintaining an approved connector and MCP (Model Context Protocol) server registry for Claude Enterprise, routing new integration requests through IT governance processes, and configuring admin-managed Skills and workflow packages for organization-wide deployment.
Tracking and reporting on AI platform adoption metrics — including active users, department penetration, feature usage, and productivity indicators — via admin dashboards and APIs, and delivering regular reporting to IT leadership and business stakeholders.
Owning onboarding workflows and user enablement programs for all AI platforms, including coordination with HR and department leads to launch new users, build training materials, and drive adoption among field and back-office team members.
Managing the integration of AI platforms into the broader Apex technology stack — including coordinating with the IT Infrastructure, Enterprise Applications, and Cybersecurity teams to ensure AI tool access complies with network, identity, and security standards.
Supporting the M&A integration process by onboarding acquired company team members onto Apex’s AI platform stack in an aggressive yet risk-controlled manner, in alignment with the broader IT integration playbook.
Staying current on developments across the generative AI platform landscape, evaluating emerging capabilities and new tools, and providing informed recommendations to IT leadership on platform evolution, consolidation opportunities, and new use cases.
Serving as the primary point of contact for AI platform vendors (Anthropic, Microsoft, OpenAI, Google), managing support escalations, participating in vendor roadmap reviews, and advocating for Apex’s feature and configuration needs.