AVP, Product Manager - Emerging Payments

Synchrony • New York, NY

1d • $90,000 - $155,000 • Hybrid

About The Position

The Product Manager for Synchrony Card Access $2B+ product will own the strategy and evolution of a key Emerging Payments capability, shaping how customers access their payment credentials and use Synchrony credit across digital payment ecosystem. This leader will identify growth opportunities, translate customer and business needs into product direction, make prioritization decisions and lead capabilities from discovery through launch, adoption, measurement and optimization.
This is a highly collaborative and forward-thinking role for an adaptable product leader who is comfortable working in an evolving space. The ideal candidate is open to new ideas, brings innovative thinking, and acts as a true partner across business, technology, client, and functional teams. As payment products continue to evolve, this individual will help shape the future of how consumers transact, identify opportunities, define product direction, and deliver solutions that create value for customers, clients, and the business.

Requirements

• Bachelor's Degree. In lieu of degree, HS Diploma/GED and 6+ years of experience owning a digital product or capability across its lifecycle
• 3+ years of experience owning a digital product or capability across its lifecycle, including defining product strategy, managing roadmaps and priorities, translating customer and business needs into product requirements, and leading capabilities from discovery through launch and optimization.
• Experience with Agile delivery practices, backlog management, and PI planning including the ability to maintain clear product documentation and planning materials
• Strong analytical skills with the ability to use data, reporting, and customer insights to inform decisions and measure product performance.
• Ability to collaborate effectively with cross-functional teams, including Technology, Legal, Compliance, Risk, Marketing, Operations, Finance, and client-facing teams.
• Experience with product management, collaboration, analytics, and AI-enabled tools to improve product discovery, planning, decision-making, and execution.
• Ability and flexibility to travel for business as required

Nice To Haves

• Builder’s mindset- energized by creating and evolving products rather than simply maintaining them.
• Customer centered- connects customer problems and behaviors to product opportunities.
• Strategic and commercially minded- connects product decisions to customer, client and business value.
• Comfortable with ambiguity- can create direction when the path isn’t fully defined.
• Influential collaborator - builds alignment and moves teams without relying on authority.
• Data-informed decision maker - combines quantitative insights with customer and market signals.
• Curious about payments - actively follows digital wallets, tokenization, emerging payment technologies, and changing consumer behaviors to identify future product opportunities.
• Strong communication skills with the ability to simplify complex topics, influence stakeholders, and present recommendations clearly.

Responsibilities

• Define, own, and continuously evolve the Card Access product strategy and roadmap, establishing priorities for new and existing capabilities and leading product initiatives from concept through launch, optimization, and lifecycle management.
• Identify, evaluate, and validate new product concepts through market research, customer insights, competitive analysis, stakeholder input, performance data, industry trends, customer behavior, and technology advancements.
• Translate business objectives, customer needs and product strategy into clear product requirements and priorities, partnering with Product Owners and Agile teams to develop user stories, acceptance criteria and delivery plans.
• Partner with Scrum Masters, Product Owners, and Agile teams to support prioritization, requirements, launch readiness, PI planning, and team updates. While maintaining product documentation, roadmaps, backlog status, planning materials, and quarterly business review inputs; while supporting prioritization, governance, compliance, and strategic alignment.
• Develop business use cases, value propositions, and commercialization plans with go-to-market teams and internal stakeholders.
• Stay current on emerging payment capabilities, including tokenization, card provisioning, credit rules, digital wallet experiences, and new payment ecosystems, to inform product strategy.
• Establish product success metrics and own performance against key outcomes, including adoption, engagement, retention, customer experience, and business impact; use insights to identify friction points and optimization opportunities.
• Partner cross-functionally with Technology, Agile Teams, Finance, Legal, Compliance, Marketing, Operations, Risk, Analytics, Client Teams, external partners, and other stakeholders to drive alignment, timelines, and accountability.
• Communicate product vision, roadmap, progress, risks, dependencies, and results clearly to stakeholders, influencing through strong relationships and alignment. This may include making informed product trade-offs across customer value, business impact, technology complexity, risk, regulatory requirements, and speed to market.
• Perform other duties and/or special projects as assigned

Benefits

• eligible for an annual bonus based on individual and company performance
• option to work from home near one of our Hubs or come into one of our offices
• inclusive culture where your individual skills, experience, and voice are not only heard – but valued
• community and passion intersect to offer a safe space to learn and grow

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level