Sr. Product Manager - Payments

Fullbay • Phoenix, AZ

3d • Onsite

About The Position

Fullbay Payments is a fast-growing, strategically important part of that mission — a payments platform purpose-built for the heavy-duty repair industry that simplifies how shops get paid and how money moves through the ecosystem. The Sr. Product Manager, Payments reports to the Sr. Director of Product and works closely with the VP of Payments on strategy, roadmap prioritization, execution of key initiatives, and refinement of product workflows to improve business outcomes. This role is well-suited to someone who knows the B2B payments world — AR, AP, payment facilitation, and fintech. Familiarity with adjacent fintech areas such as spend management and embedded payroll is a plus. You will share ownership of the KPIs that determine how Fullbay Payments grows — including payment volume, activation, and attach rate for new logos, monetization, and adoption of payment methods like Pay by Bank and Instant Payout. You are responsible for product decisions, workflow improvements, and cross-functional coordination required to advance our Payments strategy.

Requirements

• 5 to 7 years of product management experience with meaningful exposure to fintech, B2B payments, or accounts receivable/payable solutions.
• Demonstrated track record of owning and moving payment or fintech KPIs — activation rates, monetization metrics, product adoption — not just shipping features.
• Working knowledge of the payments ecosystem — payment processing, payment facilitation, and B2B transaction workflows.
• Hands-on experience with modern payments platforms, with Stripe preferred; experience with Adyen or similar enterprise-grade processors also valued.
• Experience collaborating with engineering and design teams in an Agile environment.
• Bachelor's degree in a related field or equivalent experience preferred.
• Strong analytical skills, with the ability to use data to inform prioritization, set targets, and measure progress against owned KPIs.
• Excellent communication and presentation skills, with comfort engaging senior stakeholders on metric performance and roadmap tradeoffs.
• Familiarity with Jira and Agile software development practices.
• Comfort operating in fast-paced, evolving environments where KPI targets shift with business priorities.

Nice To Haves

• Familiarity with adjacent fintech areas such as spend management and embedded payroll is a plus.
• Familiarity with spend management, embedded payroll, remote deposit capture, or other embedded fintech products as future product surface areas.
• Self-starter with a collaborative approach and eagerness to grow into broader strategic ownership of the Fullbay Payments KPI portfolio.

Responsibilities

• Advise on roadmap and execute strategic priorities.
• Use market research, competitive analysis, and customer insights to identify growth opportunities across B2B payments, AR, and AP workflows, with a focus on payment volume growth and attach rate for new logos.
• Lead roadmap planning sessions and translate strategic priorities into a clear, sequenced execution plan tied to KPI targets.
• Build a deeply embedded fintech experience that reduces friction, increases monetization, and lays the foundation for expansion into adjacent products such as Virtual Bank Account (VBN), Spend Management, Embedded Payroll, and Remote Deposit Capture.
• Translate strategic priorities into clear product requirements, user stories, and acceptance criteria for engineering and design.
• Establish measurable outcomes mapped to owned KPIs — activation rate, attach rate, monetization, and take rates — and test completed work to confirm requirements and expected value have been delivered.
• Analyze customer and partner experiences to identify friction points and drive improvements through integrations and APIs, particularly across onboarding, payment method selection (credit card, Pay by Bank, Instant Payout), and Capital offer flows.
• Own outcomes for CC monetization, overall platform monetization, Pay by Bank / Link usage, Instant Payout adoption, and Capital loan acceptance and take rates.
• Collaborate across Product, Engineering, Sales, and Operations to deliver payments features that drive revenue and margin outcomes.
• Prioritize bugs and client requests that affect activation and retention, and work with external payment partners such as Stripe to shape integration roadmaps for current and future capabilities.
• Support go-to-market efforts including packaging, pricing, messaging, and positioning, with particular focus on driving attach for new logos at or near deal close.
• Contribute to product training, integration usability, and field marketing deliverables, and support value proposition and ROI analysis to drive growth for customers and partners.
• Conduct discovery and user research to deepen understanding of customer needs in the heavy-duty repair and B2B payments space.
• Use qualitative and quantitative research to inform prioritization across current and future product areas, and identify growth opportunities through workflow analysis, market segmentation, and customer persona development.
• Performs other duties as assigned.

Benefits

• Regularly required to sit at a desk in front of a computer and use hands to finger, handle, or feel objects, tools, or controls (including a computer keyboard and operating a telephone), lift and/or move up to 10 pounds.
• Frequently requires the use of hands and arms for reaching, as well as the ability to walk and communicate effectively through speaking and listening.
• Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus.
• Noise level in the work environment is usually moderate.
• Type on a computer keyboard and look at a computer monitor, and operate a cell phone or a computer-based phone

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree