Product Manager - Customer Journey, Mobile App & Web

Stellantis•Auburn Hills, MI

20h

About The Position

At Stellantis, the Software Business Unit focuses on bringing an entirely new vision to the driving experience. Our mission is to design the most captivating experiences in Mobility, bringing “tomorrow’s” tech innovations closer to today, every day. The Product Management Department is building a best-in-class team in support of Stellantis’ Software Business Unit and is adding a talented Product Manager focused on Customer Journey. As a member of the team, your mission is to define, execute, and continuously improve the customer journey across web, mobile app and head unit.

Requirements

Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, Business, or related field.
Minimum 8 years of experience in product management or a related role.
Experience contributing to mobile or web product development and delivery.
Familiarity with Agile methodologies and product development lifecycle.
Ability to work in fast-paced environments and support timely product delivery.
Experience working with cross-functional teams including engineering, design, and business stakeholders.
Strong analytical skills with the ability to interpret data and translate it into actionable product improvements.
Effective communication and collaboration skills.

Nice To Haves

Experience in automotive, mobility, connected services, subscription or digital platforms.
Familiarity with customer journey mapping and user experience best practices.
Experience with experimentation frameworks (A/B testing, feature validation).
Understanding of APIs, backend systems, or platform-based architectures.
Experience working in global or multi-region product teams.

Responsibilities

Own end-to-end customer journeys for onboarding and subscriptions, ensuring clear accountability for user experience, business outcomes, and continuous improvement.
Design and optimize seamless flows that reduce friction, accelerate engagement, and enable customers to quickly access connected services.
Collaborate with cross-functional teams (engineering, design, marketing, legal, finance, and brand teams) to deliver scalable and compliant product solutions.
Apply a strong problem-solving mindset by identifying root causes, leveraging data and user insights, and translating them into impactful product improvements.
Define, track, and optimize key performance indicators such as onboarding completion, activation rate, conversion, retention, churn, and customer lifetime value.
Contribute to roadmap planning and align product initiatives with broader platform and business strategy.
Translate complex customer, business, and regulatory requirements into clear product definitions, user stories, and prioritized backlogs.
Partner with engineering and architecture teams to ensure scalable, reliable, and high-performing systems, including identity, payments, billing, and subscription management.
Lead prioritization efforts, focusing on high-impact initiatives that balance customer value, business goals, and technical feasibility.
Conduct market, competitor, and internal analysis to inform product decisions and continuously refine onboarding and subscription strategies.
Support go-to-market and lifecycle initiatives, ensuring alignment between product capabilities and marketing, customer support, and commercial strategies.