Product Manager - Customer Experience

NetApp, Inc.•Durham, NC

3d•$129,200 - $192,500•Remote

About The Position

We're seeking an experienced Product Manager who comes with exceptional customer empathy to delightful product experiences. This execution-focused role requires balancing experience for internal and external users.

Requirements

7-9 years of relevant experience with 4+ years as a Product Manager
Proven expertise in implementing and communicating application security concepts
Demonstrated experience of balancing user experience and customer satisfaction
Hands-on experience writing requirements, user stories, and managing product backlogs in Jira
Agile environment experience with proficiency in Jira & Confluence
Demonstrable success delivering secure product capabilities that users love

Nice To Haves

Experience conducting user research and usability testing
Background in privacy-by-design, security-by-design, and user-centered design principles
Experience with customer feedback loops, NPS, and satisfaction metrics in secure products

Responsibilities

Execute on priorities of one or more agile squads with exceptional user experiences
Champion a "secure by design, delightful by default" approach to product development
Partner with peer product managers across teams to align on initiatives while maintaining customer-first principles
Deeply understand customer/user journeys through direct user interaction, research, and stakeholder collaboration
Advocate for users while implementing necessary security controls—finding the optimal balance
Identify friction points in workflows and innovate solutions that maintain usability
Develop metrics that measure customer satisfaction/experience
Partner with scrum masters, engineering managers, and squad members to plan and execute balanced priorities
Write detailed user stories that incorporate user needs
Develop, groom, maintain, and prioritize backlogs considering security, compliance, and customer value
Foster a squad culture that values both security rigor and customer empathy
Communicate security requirements to technical teams and user needs to security stakeholders
Bridge the gap between compliance obligations and business/customer outcomes
Work independently and across diverse teams to deliver secure, user-friendly product capabilities
Partner with engineering leaders to build squads with both security expertise and customer-focused skillsets