Product Manager - Customer Experience

NetApp, Inc.Durham, NC
$129,200 - $192,500Remote

About The Position

We're seeking an experienced Product Manager who comes with exceptional customer empathy to delightful product experiences. This execution-focused role requires balancing experience for internal and external users.

Requirements

  • 7-9 years of relevant experience with 4+ years as a Product Manager
  • Proven expertise in implementing and communicating application security concepts
  • Demonstrated experience of balancing user experience and customer satisfaction
  • Hands-on experience writing requirements, user stories, and managing product backlogs in Jira
  • Agile environment experience with proficiency in Jira & Confluence
  • Demonstrable success delivering secure product capabilities that users love

Nice To Haves

  • Experience conducting user research and usability testing
  • Background in privacy-by-design, security-by-design, and user-centered design principles
  • Experience with customer feedback loops, NPS, and satisfaction metrics in secure products

Responsibilities

  • Execute on priorities of one or more agile squads with exceptional user experiences
  • Champion a "secure by design, delightful by default" approach to product development
  • Partner with peer product managers across teams to align on initiatives while maintaining customer-first principles
  • Deeply understand customer/user journeys through direct user interaction, research, and stakeholder collaboration
  • Advocate for users while implementing necessary security controls—finding the optimal balance
  • Identify friction points in workflows and innovate solutions that maintain usability
  • Develop metrics that measure customer satisfaction/experience
  • Partner with scrum masters, engineering managers, and squad members to plan and execute balanced priorities
  • Write detailed user stories that incorporate user needs
  • Develop, groom, maintain, and prioritize backlogs considering security, compliance, and customer value
  • Foster a squad culture that values both security rigor and customer empathy
  • Communicate security requirements to technical teams and user needs to security stakeholders
  • Bridge the gap between compliance obligations and business/customer outcomes
  • Work independently and across diverse teams to deliver secure, user-friendly product capabilities
  • Partner with engineering leaders to build squads with both security expertise and customer-focused skillsets

Benefits

  • Health Insurance
  • Life Insurance
  • Retirement or Pension Plans
  • Paid Time Off
  • various Leave options
  • employee stock purchase plan
  • restricted stocks (RSU’s)
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service