Associate Product Manager, Customer Experience

Avant • Chicago, IL

1d • $80,000 - $124,000 • Hybrid

About The Position

Avant is hiring an Associate Product Manager to help shape and accelerate our Customer Experience (CX) Strategy. This is an exciting time to join the team as we design and build a multi-product platform that helps customers move their financial lives forward, including the launch of a new banking product, new credit-building tools, and a refreshed experience across the entire customer journey. You'll be responsible for owning the CX roadmap and feedback programs, reporting on key metrics, scaling CX strategy through AI-native solutions, and driving cross-functional initiatives across the company.

Requirements

• 2+ years of product management or relevant experience.
• Strong analytical skills and experience with data analytics, translating insights into actionable roadmap decisions.
• Experience owning and managing a product roadmap with clear metric definition and outcome ownership.
• Strong stakeholder management skills with experience driving cross-functional alignment across departments.
• Experience with customer feedback and CX platforms (SurveyMonkey, Braze, or similar).
• Hands-on experience with AI-native tools (e.g., AI-powered analytics, research, content, or workflow automation) and a demonstrated ability to integrate them into day-to-day work.
• Strong written communication skills, including the ability to write clearly for diverse audiences and craft effective AI prompts to accelerate research, analysis, and content workflows.
• Effective project management skills with the ability to drive initiatives from start to completion.

Nice To Haves

• Fintech, lending, or other regulated consumer services experience.

Responsibilities

• Own customer feedback analytics, identify key insights, and build and maintain a CX roadmap that prioritizes features and improvements based on data.
• Create and implement a customer feedback touchpoint strategy (NPS, CSAT, etc.) throughout the customer journey, partnering closely with customer-facing teams like fraud and ops.
• Manage CX vendors, document best practices and guidelines to enable other teams to independently use the tools so that we can scale effectively, and evaluate new vendors and AI-native tools we can partner with.
• Serve as the CX voice across the organization, defining and managing cross-functional workflows that ensure customer insights inform decisions across product, ops, fraud, marketing, and other teams. Facilitate alignment and remove blockers to keep CX initiatives moving.
• Partner with product and engineering teams to define, prioritize, and deliver CX-focused features that improve the end-to-end customer experience across Avant's product suite.

Benefits

• Choice of great Medical, Dental, and Vision Insurance Plan options
• 401(k) match
• Flexible Time Off
• Flexible Work Environment - (i.e. Mon/Tues/Thurs in-office)
• Generous Paid Parental Leave, Adoption Assistance and Post-parental leave ramp-up program
• Lunch Allowance (Fooda) and In-office Snacks
• Summer Fridays
• Fun In-Office and Virtual Social Events
• Swag

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed