Senior Product Manager, Customer & Developer Experience

Visa•Austin, TX

1d•$131,600 - $210,300•Hybrid

About The Position

As a Senior Product Manager on the Customer & Developer Experience team, you will own the roadmap for critical platform capabilities that power client onboarding and shape how customers as well as internal users experience our platform every day. This role sits at the heart of the Developer Portal website and the Control Center web application, driving improvements that make our APIs easier to adopt, our systems more scalable and resilient, and our internal tools more powerful and intuitive. You will partner closely with experts across the company to evaluate customer and business value, scope and plan new features, and lead them from concept through production. Working hands‑on with engineering, you’ll dive deep into technical details, guide trade‑offs and prioritization with strong product judgment, and ensure features are successfully delivered, operated, and evolved. Success in this role requires fluency in web applications, REST APIs, and internal system integrations, along with the ability to translate complex platform work into clear, outcome‑driven roadmaps that move the business forward. All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Requirements

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.
5+ years of product management experience owning software platform roadmaps
Strong experience with: Web applications & REST APIs. System integrations and platform services
Deep understanding of platform product management, including identity, access, and internal tooling (preferred)
Strong product fundamentals: Discovery and customer research. Feature scoping and prioritization & Roadmap ownership
Technically curious and hands-on: Comfortable reading API documentation. Ability to collaborate deeply with engineering teams
Experience using product analytics to inform decisions and measure impact
Strong communication and stakeholder management skills across all levels of the organization
Comfortable working in Agile environments
Experience in Fintech, Banking, Payments, or SaaS platforms
Experience with developer platforms or internal tooling ecosystems
Familiarity with identity and access management (IAM) concepts
Be based in Austin, Texas
U.S. Applicants Only

Nice To Haves

Deep understanding of platform product management, including identity, access, and internal tooling

Responsibilities

Own the product roadmap for the Control Center web application capabilities, including: Authentication and identity management & User roles, permissions, and access control
Partner with the documentation team to develop and maintain a world-class Pismo developer portal, including innovative frontend features, backend content management infrastructure, and integrations with other developer-focused products.
Define and drive improvements to internal platform tools to increase efficiency, usability, and adoption
Lead product discovery by evaluating customer, developer, and internal stakeholder needs
Scope, plan, and prioritize initiatives that deliver measurable customer and business impact
Work closely with engineering teams to: Dive into technical details, Guide architecture and trade-offs, Ensure strong execution and delivery, Translate complex platform work into clear, actionable product requirements and roadmaps, Ensure features are successfully launched, monitored, and continuously improved
Balance short-term delivery with long-term platform strategy.