Sr Product Manager, Customer Experience

McLane • Temple, TX

11h • Hybrid

About The Position

Take your career further with McLane! McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America’s most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide. We’re looking for a senior-level Product Manager to own execution across our Customer Experience Technology (CXT) portfolio. This role is for a builder and operator who thrives on complex, cross-platform delivery, Tier 1 customer commitments, and end-to-end accountability. You’ll sit at the intersection of product, engineering, and operations, driving outcomes that directly impact national restaurant and retail customers. This is a hybrid position which will require the candidate to report and work from the office at least three days a week. Therefore, interested candidates should be within a 50-minute radius from Temple, TX.

Requirements

• Bachelor’s degree in business, Technology, Engineering, or related field.
• 7+ years of product or program management experience in complex, enterprise environments.
• Proven ownership of large, cross platform customer or integration programs.
• Strong Agile delivery, PI planning, and backlog management expertise.
• Experience working with APIs, integrations, and customer facing digital platforms.
• Exceptional stakeholder management and executive level communication skills.
• Ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely.

Nice To Haves

• Teamwork oriented
• Organized
• Problem solver
• Detailed

Responsibilities

• Own end-to-end execution across customer facing platforms (McLane360), APIs/integrations, and strategic onboarding programs.
• Serve as the single execution authority across multiple concurrent Tier 1 customer initiatives.
• Drive alignment across Engineering, Transportation, Order Processing, and Sales.
• Lead intake to PI readiness, backlog health, dependency mapping, and release sequencing.
• Run prioritization and sequencing sessions across competing programs.
• Lead Agile PAD governance and delivery accountability.
• Manage onboarding for new and expanding strategic customers.
• Maintain real-time visibility into risks, blockers, and delivery status for senior leadership.
• Govern vendor and partner delivery against integration milestones.

Benefits

• Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance
• Paid time off begins day one.
• 401(k) Profit Sharing Plan after 90 days.
• Pet insurance
• Maternity/paternity leave
• Employee assistance programs
• Discount programs
• Tuition reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior