Sr. Product Manager, Onboarding Experience
About The Position
WEX is transforming how customers engage with our products through modern digital experiences that accelerate time-to-value and simplify complex business processes. Within our Customer Experience organization, the Sales & Onboarding Experience team is responsible for creating seamless experiences that support customers from initial engagement through implementation and activation. We are seeking a Senior Product Manager, Onboarding Experience to lead the continued evolution of our Client Hub platform, a strategic onboarding solution serving both direct and partner customers. This role will own roadmap execution and platform strategy while helping shape the future of AI-powered, agentic onboarding experiences. The ideal candidate thrives in ambiguity, enjoys building 0-to-1 platforms, and can influence cross-functional teams to deliver meaningful business outcomes.
Requirements
- 6-10 years of Product Management experience.
- Proven success building and scaling 0-to-1 products or platforms.
- Experience with customer onboarding platforms, onboarding workflows, or agent experiences.
- Deep expertise in AI-native product management and execution.
- Demonstrated experience using AI tools to accelerate prototyping, product discovery, solution design, and delivery.
- Strong roadmap ownership and execution capabilities.
- Experience influencing cross-functional stakeholders without direct authority.
- Experience working closely with Risk & Compliance organizations.
- Strong systems-thinking and strategic problem-solving abilities.
- Experience building products involving APIs, SDKs, developer platforms, or data-definition frameworks.
- Excellent communication, collaboration, and stakeholder management skills.
- Bachelor's degree or equivalent combination of education and experience.
Nice To Haves
- Experience building agentic AI products.
- Corporate Payments or FinTech experience.
- Partner onboarding experience.
- Experience with Confluence, Tableau, GitHub, and Snowflake.
- Familiarity with big data frameworks.
- Experience working in highly regulated environments.
- Experience collaborating with developer platform teams.
- Experience driving AI-enabled operational efficiencies across product organizations.
Responsibilities
- Own and execute the product roadmap for the Client Hub onboarding platform.
- Lead the development of AI-powered and agentic onboarding capabilities that improve customer implementation experiences.
- Drive customer time-to-value by simplifying onboarding workflows and reducing operational friction.
- Partner with Engineering, Risk & Compliance, Sales, Implementation, Design, and Developer Experience teams to deliver scalable solutions.
- Leverage AI tools and workflows to accelerate product discovery, prototyping, delivery, and experimentation.
- Define product requirements, success metrics, and roadmap priorities based on customer needs and business objectives.
- Lead cross-functional teams through ambiguity and influence stakeholders without direct authority.
- Analyze customer, operational, and business data to identify opportunities for platform optimization and growth.
- Balance customer experience, scalability, operational efficiency, and commercial impact in product decisions.
- Contribute to long-term platform strategy and future onboarding experience innovation.
Benefits
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
