Vehicle Onboarding & Delivery Experience Manager
About The Position
We are seeking a digital native that can champion a customer centered Delivery and Onboard/Setup experience across both digital and retail (Dealerships) that drives efficiency and value for the customer, dealer, and company. The successful candidate will be knowledgeable of our dealer business at retail, comfortable operating in ambiguity and be able to influence across teams. The individual is directly responsible for maintaining the operating rhythm of and refining the strategic north star for the Delivery Day Tool (DDT) and its role in the Delivery and Onboarding/Setup experience. They have the objectives/KPIs to get to that north star and are responsible for working across our experience design teams, product teams, content team and platform team to bring it to life. They will demonstrate a disciplined, iterative approach that prioritizes rapid learning and continuous improvement. As the Lead for the Delivery Day Tool (DDT), you will drive the strategic "north star" and operational rhythm for a critical phase of the customer journey: the Delivery and Onboarding/Setup experience. In this role, you will own the objectives and KPIs that define success, collaborating closely with cross-functional teams, including experience design, product, content, and platform—to bring a seamless, world-class onboarding experience to life.
Requirements
- Digital native
- Knowledgeable of our dealer business at retail
- Comfortable operating in ambiguity
- Able to influence across teams
Responsibilities
- Champion a customer centered Delivery and Onboard/Setup experience across both digital and retail (Dealerships) that drives efficiency and value for the customer, dealer, and company.
- Maintain the operating rhythm of and refine the strategic north star for the Delivery Day Tool (DDT) and its role in the Delivery and Onboarding/Setup experience.
- Define and achieve objectives/KPIs to reach the strategic north star.
- Collaborate across experience design teams, product teams, content team and platform team to bring the experience to life.
- Demonstrate a disciplined, iterative approach that prioritizes rapid learning and continuous improvement.
- Drive the strategic "north star" and operational rhythm for the Delivery and Onboarding/Setup experience.
- Own the objectives and KPIs that define success for the Delivery and Onboarding/Setup experience.
- Collaborate closely with cross-functional teams, including experience design, product, content, and platform—to bring a seamless, world-class onboarding experience to life.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
