Product Manager, Core Experience

Glean•San Francisco, CA

5h•Hybrid

About The Position

Glean is seeking a highly strategic and execution-oriented Product Manager for the Core Experience product area. This role focuses on the full-stack, high-polish, consumer-grade experiences that define how every user interacts with Glean. It sits at the intersection of AI, consumer-quality product craft, growth, and platform strategy. The Product Manager will own the surfaces where users start and do their work every day, including Homepage, Mobile, Desktop, Browser Extension, and SDK, as well as the app shell, navigation, notifications, and settings. The goal is to shape a single, consistent product journey across all of Glean's touchpoints. This role closely partners with the Search and Chat teams and is a primary voice in shaping how those surfaces appear across the end-to-end user experience. Glean's company strategy is to make Glean the central, contextual AI entry point for work, a single, chat-first experience that users rely on from the moment they start working. The Core Experience area is crucial for delivering on this promise by focusing on engagement, session depth, virality, collaboration, onboarding, and rapid experimentation to turn first-time users into daily, mission-critical habits. The Product Manager will work closely with the Product lead and cross-functional partners across engineering, design, data, growth, go-to-market, and customer-facing teams to identify product bets, enhance craft and polish, and translate a broad vision into concrete, shippable experiences. As part of a lean product team, this role offers an outsized opportunity to shape both the product roadmap and the product team itself. This role is ideal for someone with 8+ years of experience, a deep industry overview, a passion for AI, and the ability to demonstrate granular product implementation skills, such as designing specific user interfaces and workflows, rather than focusing solely on high-level concepts.

Requirements

8+ years of experience in product management, with a track record of owning and shipping meaningful product areas in B2B SaaS, enterprise software, AI products, consumer products, or high-engagement workflow platforms.
Strong product sense for translating complex, ambiguous problems into clear, polished product experiences, and comfort moving between strategy and detailed execution.
Deep interest in AI and software, and excitement about shaping consumer-grade experiences that combine search, chat, context, and proactive intelligence.
Strong track record of driving growth, engagement, and retention through experimentation, instrumentation, and data-driven iteration.
Outstanding cross-functional partner and influencer who can drive outcomes across surfaces not directly owned, aligning adjacent teams into a cohesive user experience.
Strong technical fluency and comfort partnering with engineering and data teams on systems involving retrieval, ranking, client infrastructure, and intelligence layers across web, desktop, mobile, and SDK surfaces.
Ability to demonstrate granular product thinking, including how a user should experience a workflow, the right interaction model, and how to sequence product capabilities into something customers will actually adopt.
Comfort operating in highly ambiguous spaces and ability to create clarity, momentum, and alignment even when the product area is still emerging.
Excellent written and verbal communicator.
Learning and growth mindset.
Proven track record of taking ownership, taking initiative, and delivering results.
Ability to collaborate effectively with cross-functional partners.
Mission-first mindset and understanding that success is measured by product and team success.
Early adopter in building with or adopting AI for own product craft and excitement about helping customers accelerate their own AI adoption journey.

Responsibilities

Help define and drive the product strategy and roadmap for Core Experience, translating broad company vision into specific product bets, experiences, and execution plans informed by customer needs, usage data, and market signals.
Own the end-to-end quality of Glean's core surfaces — Homepage, Mobile, Desktop, Extension, and SDK, plus the app shell, navigation, and settings — driving a single, consistent, consumer-grade product journey across every touchpoint.
Partner exceptionally closely with the Search and Chat teams, to influence their roadmaps and ensure they integrate seamlessly into a cohesive end-to-end user journey.
Spend significant time with users, customers, and internal stakeholders to understand how people start and complete work in Glean, and where friction, drop-off, or fragmentation is costing engagement and retention.
Drive growth, engagement, virality, collaboration, and session depth as first-class outcomes, partnering with growth and data teams on activation, onboarding, and retention across entry points.
Champion rapid experimentation, using A/B tests, instrumentation, and qualitative research to learn fast, raise core metrics, and make confident, data-driven product decisions.
Partner deeply with engineering, design, and data teams to turn ambiguous concepts into well-scoped products, with clear user flows, interaction patterns, quality standards, and measurable outcomes.
Drive customer-focused prioritization and efficient execution, balancing long-term platform opportunities with urgent user pain points, strategic customer asks, and company priorities.
Collaborate closely with go-to-market, solutions, support, and forward-deployed teams to learn from real customer problems and ensure our product strategy reflects enterprise realities, not just internal assumptions.
Bring a high bar for product craft by not only identifying the right opportunities, but also specifying how they should work in practice, including concrete workflows, UI behavior, performance, and adoption paths.