FCM - Product Manager - Client Facing Analytics - USA (Woburn, Boston, NJ)

Flight Centre•Massachusetts, MA

1d•$120,000•Hybrid

About The Position

Join FCM’s Global Client Facing Analytics team and lead the evolution of a cutting-edge reporting and AI-powered insights platform that helps corporate clients make smarter travel decisions. This role sits at the intersection of data, technology, and commercial outcomes—giving you the opportunity to shape product strategy while delivering meaningful, measurable client impact. You’ll own the roadmap end-to-end, working closely with senior leaders, analysts, and clients to build innovative analytics solutions. If you’re passionate about turning complex data into actionable insights and driving AI-enabled product innovation, this is your platform to make a global impact.

Requirements

7+ years in analytics, data product management, or business intelligence roles
Proven experience owning product roadmaps within Agile/Scrum frameworks
Strong knowledge of BI tools, particularly Power BI
Experience translating complex technical concepts into clear business narratives
Experience working with enterprise clients in consulting, account management, or client success roles
Excellent communication skills with confidence presenting to senior stakeholders

Nice To Haves

Background in corporate travel, TMC, or B2B SaaS analytics
Familiarity with AI/LLM capabilities and prompt engineering
Experience with MCP, API integrations, or embedded analytics architectures
Exposure to Azure data ecosystem (Synapse, Data Lake, Fabric)
Experience in high-growth or fast-paced product environments

Responsibilities

Own and evolve the client-facing analytics product roadmap, balancing strategic initiatives with near-term priorities
Define and communicate the product vision aligned with FCM’s broader analytics and Autonomous Insights strategy
Analyze market trends, competitive insights, and client feedback to inform roadmap decisions
Collaborate with senior leadership to align product direction with commercial and revenue goals
Write clear user stories, acceptance criteria, and feature briefs for engineering and analytics teams
Manage and prioritize the product backlog, ensuring efficient sprint planning and execution
Track delivery progress and communicate updates, risks, and outcomes to stakeholders
Participate actively in Agile ceremonies as the product owner
Act as the primary product contact for key client accounts, gathering requirements and validating solutions
Partner with account management and sales to support RFPs, QBRs, and new business opportunities
Lead client discovery sessions to uncover unmet needs and translate them into product features
Build strong cross-functional relationships with global stakeholders
Drive AI-powered capabilities within the analytics platform, including alerts, embedded insights, and LLM-driven features
Define requirements for integrations such as MCP and API-driven services
Partner with data engineering to ensure robust infrastructure supports product delivery
Establish product metrics and analytics frameworks to measure adoption, engagement, and client value
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Benefits

Have fun
Reward & Recognition
Use your smarts
Love for travel
Personal connections
Diversity, Equity & Inclusion
A career, not a job
We back our people all the way
Giving Back
Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses