Client-Facing Digital Project Manager
About The Position
Sherpa builds the mobile and web platforms behind some of the world's largest conventions and trade shows. We help attendees navigate complex venues, discover opportunities tailored to their goals, and connect meaningfully, while giving organizers the tools to boost engagement, surface insights, and prove ROI. We're an event technology company with our own platforms, working directly with leading associations and event organizers across various industries. This role involves acting as the key link between clients and internal teams (integration, design, and development). It is not a technical role, but requires understanding digital platforms to translate client needs into clear, actionable tasks. The position involves managing multiple concurrent projects, balancing client satisfaction with project profitability, and occasionally working outside regular hours. Occasional on-site travel is required, mostly to the US, about twice a year.
Requirements
- 5+ years in digital project coordination, account management in an agency, or B2B client-facing roles, or in large-scale event/conference management.
- Degree or diploma in business, communications, marketing, project management, event management, or a related field.
- Strong organizational, prioritization, and problem-solving skills.
- Experience with project management tools.
- Ability to hold the big picture while managing granular details.
- Comfortable in a hybrid setup.
- Native-level English; working proficiency in French.
Responsibilities
- Manage multiple client projects from onboarding to delivery and follow-ups.
- Lead client meetings and onboarding sessions.
- Be the main point of contact, guiding clients and ensuring expectations are met.
- Translate client requests into structured tasks for internal teams with clear priorities and deadlines.
- Oversee content population and customization to ensure accuracy and compliance.
- Test and validate platforms before deployment.
- Monitor project performance, troubleshoot issues, and respond to client concerns.
- Work closely with sales and business development to drive renewals, upselling, and referrals.
- Analyze key KPIs, evaluate project costs, and recommend process improvements.
- Ensure projects are delivered on time and within scope.
- Travel abroad (mainly to the US) about twice a year.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
