Senior Digital Marketing Account Manager (Client Facing)
SMB Team•Philadelphia, PA
•$85,000 - $90,000•Hybrid
About The Position
The SMB Team is seeking a Senior Account Manager to join their fast-growing digital marketing and coaching business for attorneys nationwide. This client-facing role requires a confident personality to build strong connections with clients and help them achieve real results. The company is the #1 Fastest Growing Legal Marketing & Coaching Company in the U.S. and offers a dynamic and challenging work environment where job descriptions may change, but the rewards of accomplishment are significant.
Requirements
- 7+ years of experience working at a digital marketing agency.
- Experience working with Law Firm clients is a must.
- A deep understanding of digital marketing services and strategies for the legal industry.
- Experience managing multiple clients at once.
- Excellent written and verbal communication skills.
- Strong interpersonal skills to build great relationships with clients.
- A keen eye for detail to identify areas of improvement in communications, client results, and processes.
- Solid organization skills to effectively manage daily, weekly, and monthly to-do lists.
- Proactive and resourceful in all aspects of the role.
- Ability to work well in a fast-paced environment and adapt to frequent changes.
Nice To Haves
- Experience working with Personal Injury Law Firm Clients highly preferred.
Responsibilities
- Manage an assigned portfolio of VIP accounts by overseeing the client services to ensure they are performing well, on-time, and implemented to the clients’ needs.
- Work with the clients and their staff to make strategy decisions and pivots, pushing back on client requests if they won’t yield desired results.
- Collaborate with internal services teams to strategize for clients’ needs.
- Identify areas where clients’ services are lacking and offer proposed solutions, including upgrading services to higher tiers.
- Coordinate and execute monthly reporting calls with the client.
- Over-communicate with clients in an effective and clear manner regarding the work being performed and results achieved.
Benefits
- 75% of Medical, Dental, Vision insurance for YOU and YOUR FAMILY.
- Opportunity to earn quarterly bonuses based on performance.
- Unlimited vacation time.
- Team member education and learning budget on courses, events and books.
- Company activities, outings, and retreats.
- Simple IRA WITH a 3% Match.
- WFH or come to the office option.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
