Field Project Manager, Customer Facing

Agilent Technologies•Boston, MA

3d•$116,800 - $195,275•Remote

About The Position

Are you looking for an opportunity to apply your project management expertise and technical leadership in a highly visible, customer-facing role? Join our team and play a critical part in delivering complex laboratory projects that directly support customer success. In this role, you will lead or support the end-to-end delivery of large, integrated laboratory service projects. This is a highly hands-on, field-based position requiring active engagement at customer laboratory sites across New England and the Mid-Atlantic States, as well as across North America. You will work closely with internal teams, external partners, and customers to ensure solutions are delivered safely, efficiently, and to the highest quality standards. Success in this role comes from being deeply engaged in on-site execution, coordinating real-time project activities, and adapting quickly in fast-paced operational environments where priorities shift with field conditions and customer needs.

Requirements

Bachelor’s degree in a scientific or related field, or equivalent experience
8+ years of relevant professional experience, including 5+ years in customer-facing field project management
Experience applying project management methodologies
Strong written and verbal communication skills
Experience working directly with external customers
Experience with data tools/reporting systems
Ability and willingness to travel extensively (often 50%+)
Ability to spend sustained time on-site during critical project phases

Nice To Haves

PMP certification
Experience in laboratory environments, instrument service, or equipment maintenance
Familiarity with GMP and/or GLP environments
Pharmaceutical or life sciences industry experience
Experience managing budgets (quotes, POs, invoicing)
Experience with third-party service providers
Lean Six Sigma training or certification
Proficiency in MS Office and tools such as MS Project, Smartsheet, Visio, SAP, or Maximo

Responsibilities

Supporting solution design, scope development, and proposal activities
Developing and maintaining project plans (scope, schedule, budget, resources)
Coordinating with customers and stakeholders to align expectations and execution
Leading on-site project execution, including vendor coordination and equipment-related activities
Monitoring progress, resolving issues in real time, and maintaining momentum across workstreams
Delivering CrossLab solutions—including laboratory relocations, consulting, and 3D lab design—while leading meetings, driving progress, maintaining documentation, and building strong relationships across customers, internal teams, and third-party vendors