Quality Engineer - (Customer Facing)

Graham Packaging Company•Hammond, LA

3d•Onsite

About The Position

The Customer Quality Engineer is responsible for leading defined projects to drive continuous improvement within the plant and improve our customer relationships, utilizing data to drive to root cause and implementing robust and sustainable improvements that drive improvements in quality, cost and customer service. This position will report to the Plant Continuous Improvement Manager.

Requirements

5 – 7 Years’ experience in Quality Systems in a manufacturing environment involving continuous flow process equipment.
Excellent understanding of industrial safety policies and practices.
Six sigma training, preferably to black belt level.
Strong working knowledge of statistics and the ability to interpret data to make sound business decisions.
Strong analytical and problem solving skills
Multi-functional team leadership and project management
Minimum of 3 years quality management and/or continuous improvement experience in a manufacturing environment.
Results oriented.
Read engineering drawings and GD&T (geometric dimensioning and tolerancing)
B.S. In a technical or engineering field is ideal.
In depth knowledge and experience utilizing SPC to control processes.
Experience utilizing Statistical Software Packages such as Mini-Tab and QI Macros to conduct data analysis.
Prior training and experience with Design of Experiments (DOE) practices.

Nice To Haves

Plastics Experience a plus.
(MSA) Measurement system analysis, Gage R&R?

Responsibilities

Work closely with customers to identify and clarify quality issues, both existing and potential, and be the primary coordinator across all appropriate plant sites to drive solutions.
Reviews customer’s filling operation to understand interactions an requirements of Grahams containers on the customer’s filling lines.
Utilize the DMAIC process to drive step-change improvements in response to identified quality or cost issues. The process begins at our manufacturing site and extends to our customers product on the store shelves.
Develops strong customer relationships as all levels of the customer’s operational team.
Lead cross-functional (and cross-plant, when necessary) teams to implement quality-related problem solving initiatives within the plant.
Lead investigation of key complaints and drive to true root cause and sustainable corrective actions.
Network with colleagues across business units and functions to leverage their expertise and experience in driving rapid problem resolution.
Provides guidance and training to plant operations team on the subjects of Quality Systems and Statistical Process Control.
Drive operational excellence implementation using the proper tools (lean, TPM, six sigma) at the plant level.
Provide analytical support to continuously identify gaps, project opportunities, and solutions
Identify opportunities to integrate continuous improvement into the day to day operations of the site.
Share best practices with other plants and teams, and drive “read-across” benefits.
Support goal of total employee involvement in continuous improvement activities.
Accountable for the improvement of customer relations through the reduction of customer complaints, improved product quality and development of standard work / processes for the operation.