Customer-Facing Project Manager

Hyve Solutions•Fremont, CA

4d•Hybrid

About The Position

Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through deep technical partnerships and co-innovation, and supply chain clarity. Hyve’s integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure. Job Description: Customer-Facing Project Manager (Onboarding & Delivery) Full time 3 days in office 2 days remote At Hyve Solutions, we partner with some of the world’s leading technology companies to deliver scalable infrastructure and operational excellence. We’re looking for a Customer-Facing Project Manager to lead high-impact customer engagements from onboarding through delivery. In this role, you will be the primary liaison between Hyve and our customers, ensuring a seamless experience from initial integration to steady-state operations. You’ll work cross-functionally across Sales, Engineering, IT, and Operations to translate customer needs into successful delivery outcomes.

Requirements

5+ years of project management experience in customer-facing environments (technology, manufacturing, or operations preferred)
Experience managing customer relationships, including executive stakeholders
Experience with onboarding, implementation, or integration projects
Strong communication, stakeholder management, and problem-solving skills
Ability to manage multiple projects in a fast-paced environment
Familiarity with Agile, Waterfall, or hybrid delivery approaches

Nice To Haves

PMP or similar certification is a plus
A customer-first thinker who measures success through customer outcomes
A strong communicator who bridges business, technical, and operational teams
Highly organized and execution-focused
Comfortable working in dynamic environments
A proactive problem-solver
Passionate about scalable, repeatable processes
Willingness to travel domestically and internationally to support project sites may be required as business needs

Responsibilities

Own the Customer Experience: Serve as the primary point of contact for customers throughout onboarding and project delivery. Build trusted relationships and ensure clear communication, alignment, and confidence. Lead customer-facing meetings including onboarding, status updates, and executive reviews. Proactively manage expectations, risks, and escalations.
Drive Project Delivery: Develop and manage project plans, timelines, and deliverables aligned to customer and business goals. Lead projects across relevant phases, including discovery, integration, testing, deployment, and stabilization based on scope and complexity. Coordinate cross-functional teams to ensure on-time, high-quality delivery.
Translate Customer Needs into Action: Lead discovery sessions to define business, technical, and operational requirements. Convert customer requirements into actionable plans and aligned internal execution. Ensure alignment between customer expectations and Hyve’s capabilities.
Ensure Readiness & Execution: Validate that all key inputs are in place, including data, integrations, and operational readiness. Identify and resolve gaps that may impact timelines or delivery quality.
Lead Governance & Decision-Making: Manage risks, issues, and dependencies across projects. Drive alignment on priorities, trade-offs, and delivery plans. Ensure customer requirements are clearly defined, validated, and feasible before execution.
Support Successful Launch & Stabilization: Lead go-live readiness and transition to operations. Support post-launch stabilization and ensure customer success.
Improve & Scale: Capture feedback and lessons learned to improve delivery processes. Contribute to scalable, repeatable onboarding frameworks.