Product Manager, Card Servicing & Partner Servicing

JPMorgan Chase & Co.•Wilmington, DE

About The Position

Help shape the products that power how customers and partners get service—accurately, securely, and consistently. You will work on products and shared services used across multiple partner programs, partnering with teams across product, design, engineering, and operations to deliver measurable improvements. As a Senior Product Associate Lead in our Cobrand and Partner Servicing product team, you drive discovery, definition, and delivery of products and services that improve end-to-end servicing experiences. You translate customer, partner, and internal user needs into clear requirements, prioritize work with the product manager, and coordinate delivery across multiple teams. You use research and performance metrics to continuously improve what we build and how we build it. Depending on business needs and your strengths, you may align to a focus area in platform services or partner servicing.

Requirements

4+ years of experience (or equivalent expertise) in product management or a related domain
Experience owning a product backlog and making prioritization decisions to deliver outcomes
Track record features or product improvements to production and iterating based on results
Experience leading discovery (customer and user research, journey analysis, problem definition) and translating it into clear product requirements and a roadmap
Strong understanding of the product development life cycle from discovery through delivery and iteration
Experience with discovery, requirements definition, and prioritization practices
Developing knowledge of data analytics and strong data literacy fundamentals
Strong analytical and problem-solving skills with high attention to detail
Ability to learn new tools and processes quickly and explain complex requirements to diverse audiences
Expertise writing thorough test cases (including edge and negative scenarios) aligned to defined use cases
Proven ability to create clear flowcharts and process maps showing end-to-end workflows and system interactions
Solid technical foundation in software delivery methods, application programming interfaces (APIs), and cloud concepts
Strong working knowledge of Agile product delivery and common delivery tools
Awareness of risk, legal, and regulatory considerations in a financial services environment

Nice To Haves

Excellent written and verbal communication, presentation, and interpersonal skills, including strong requirements writing
Experience delivering platform products or shared services used by multiple teams or partner programs
Experience coordinating cross-team milestones and dependencies in a complex delivery environment
Applicants must be authorized to work in the United States; immigration sponsorship is not available for this role at this time
Final job grade level and corporate title will be determined at time of offer and may differ from this posting

Responsibilities

Own end-to-end Product Development Lifecycle (PDLC) including discovery, refining & documenting requirements, own sprint prioritization, sprint plan and product backlog and launch with partners
Define success metrics so you can measure impact and provide data-informed KPIs
Partner with the product manager to identify opportunities through user research, discovery, and market insights
Support journey mapping and customer feedback collection to inform the roadmap and feature hypotheses
Own documentation of requirements, epics, and user stories to support product development
Consider upstream and downstream impacts of changes to ensure a cohesive end-to-end experience
Track and evaluate delivery and product performance metrics, including speed, cost, and quality outcomes
Own dependency management and track key milestones across impacted product and functional teams
Collaborate with engineering, design, and operations to plan, build, test, and launch features
Ensure end-to-end quality by defining acceptance criteria and partnering with test readiness and automated testing teams on validation strategy
Define clear acceptance criteria and support test planning, including edge and negative scenarios
Communicate progress, risks, tradeoffs, and decisions to stakeholders and incorporate feedback into delivery plans
Work with relationship management teams, partner program teams, and external partners to deliver quarterly feature epics and sprint-level priorities