Installments Card Product Director

Huntington National Bank•Columbus, OH

2d•$125,000 - $255,000•Onsite

About The Position

The Installments Card Product Director has leadership responsibility for the Installments card product portfolio, including strategy development, roadmap initiatives, program execution, and profit optimization. This role involves leading the Installments card business, designing and executing product strategies to drive growth and profitability, and developing long-term strategic plans with associated business targets, budgets, and KPIs. The Director will align strategy and product roadmaps with senior leadership and company-wide goals. Responsibilities also include overseeing the development of new and innovative installment card products, features, and benefits, driving innovative solutions through research of emerging trends and customer behaviors, and formulating go-to-market strategies with cross-functional partners. The role requires partnering across the enterprise for effective implementation of new products and features, and collaborating with Data and Analytics, Marketing, and Product Analytics to create test and learn strategies for customer engagement and growth. Additionally, the Director will lead cross-functional teams to drive installments campaigns, leverage customer data for value proposition enhancement, and ensure compliance with regulatory requirements and industry standards. Risk management frameworks, credit risk, fraud prevention, collections, and dispute management are key areas of focus. The role includes building, leading, and mentoring a team of product managers, fostering a high-performance culture, and overseeing the financial and operational performance of the portfolio. Partnership management with external vendors, payment networks, fintech companies, and credit bureaus is also a critical aspect of this position.

Requirements

Bachelor’s degree
10+ years of Card or related payment products, oversight and experience.
5+ years working with payment third party vendors for core payments capabilities (processing, core payment functionality)
5+ years in demonstrated experience in product development, forecasting, business case development, strategic planning, project management and tactical implementation
Excellent skills with MS Word, Excel and PowerPoint

Nice To Haves

Master’s degree
Deep knowledge payment products and financial services.
Experience with BNPL or installments products
Familiarity with emerging trends in Consumer and Business BNPL and installment payments including competitive landscape and third-party vendor capabilities
Experience evaluating Third Party capabilities and organizational fit
Experience with technical implementations involving one or more vendor partners
Experience with product innovation, customer acquisition strategies, and digital transformation in the payments space
Strong financial acumen and ability to drive profitability
Strong leadership and team management skills
Excellent strategic thinking and decision-making abilities
Effective communication and stakeholder management skills
Ability to work in a fast-paced, high-pressure environment
Strong understanding of credit risk, financial analysis, and regulatory compliance in the credit card industry
Demonstrated ability to quickly analyze situations and risks, determine paths of action, and execute flawlessly
Candid and concise communication skills
Excellent executive-level presentation skills
Must be savvy and passionate about driving execution and results
Strong team player; prioritizes team accomplishments over individual priorities

Responsibilities

Lead the Installments card business, including the design and execution of product strategies to drive growth and profitability.
Develop long-term strategic plans and set business targets, budgets, and KPIs for the portfolio and ensure that they are achieved.
Align strategy and product roadmap with senior leadership with company-wide goals.
Oversee the development of new and innovative installments card products, features, and benefits to meet evolving customer needs and drive profitability.
Drive innovative solutions by researching emerging trends and customer behaviors, while ensuring alignment with the brand strategy.
Formulate go to market strategy with cross functional partners including marketing and communications.
Partner across the enterprise to ensure effective implementation of new products and features.
Partner with Data and Analytics, Marketing and Product analytics to create test and learn strategies, iterate rapidly to drive customer engagement, deepening and household growth.
Lead cross functional team of partners including Marketing, analytics, technology and credit risk to drive installments campaigns.
Leverage customer data and insights to improve the value proposition and customer experience.
Ensure that all installment products comply with relevant regulatory requirements, internal policies, and industry standards.
Develop and monitor risk management frameworks and work with cross functional partners including credit risk, fraud prevention, collections and disputes for Installment card products.
Monitor portfolio performance and adjust credit policies as necessary to mitigate risk and ensure a healthy portfolio.
Build, lead and mentor a team of product managers and collaborate with cross functional group of partners including analysts, technology, marketers, and risk managers.
Foster a culture of high performance, collaboration, and innovation within the team.
Manage team performance, career development, and training initiatives to build a high-functioning, motivated team.
Oversee the financial performance of the installments card portfolio, including revenue generation, cost management, and profitability.
Proactive outreach and communication on product performance to key stakeholders. Strong willingness and ability to incorporate stakeholder feedback and adjust product and/or go to market strategies to drive growth.
Monitor operational metrics such as customer acquisition costs, utilization rates, and charge-off rates to optimize performance.
Report regularly to senior management on key performance indicators (KPIs), financial results, and strategic initiatives.
Develop and manage relationships with key external partners, including third party vendors, payment networks, fintech companies, and credit bureaus.
Negotiate favorable terms with external partners to enhance product offerings and drive customer acquisition.
Other duties as assigned.