Product Manager - Automation

Border States•Murfreesboro, TN

1d•Hybrid

About The Position

Supports the day-to-day operations of Account Managers, Customer Service Reps, and customers by providing product, application, and technical support and service. Regularly supports automation customers and makes joint sales calls with Account Managers to secure orders and perform other sales support functions for technical products and services. Consults with customers on product and system applications in your area of responsibility.

Requirements

Minimum of a four-year technical or engineering degree preferred or the equivalent in work experience.
Prefer the knowledge and technical competence in understanding electrical and hi-tech industrial products and applications including industrial automation software and hardware.
Minimum of three-years of prior electrical distribution and quotations experience preferred with a comprehensive knowledge of BSE product lines and applications, alternate product substitutes, and supplier pricing policies.
Ability to read, write and speak in English preferred.
Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access and PowerPoint), Internet, Email and SAP software.

Nice To Haves

Consistently provides responsive, quality service to meet and exceed customer expectations.
Excellent interpersonal, written and verbal communication and customer service skills are preferred with the ability to effectively plan and organize.
Excellent customer service skills include being competent, accurate, responsive and engaged.

Responsibilities

Supports the day-to-day operations of Account Managers, Customer Service Reps, and customers by providing product, application, and technical support and service
Works closely with Border States’ sales and marketing staff to meet and exceed sales and gross profit objectives.
Regularly supports automation customers and makes joint sales calls with Account Managers to secure orders and perform other sales support functions for technical products and services which includes but is not limited to providing customers field support by phone or other means, application support, repair service, training, and other services as required.
Consults with customers on product and system applications.
Provides customers with timely follow-up on quotations, technical inquiries and other requests.
Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
Provides continuous contact and interaction with customer’s engineering staff, contractors and consultants.
Provides specific or specialized product support for branches and customers.
Actively participates in the marketing, planning, and sale of Border States’ technical products and services, including Schneider Electric Automation Products.
Participates in and advises management on the implementation and success of marketing plans and strategies.
Provides input to other sales and marketing staff on customer needs and concerns regarding pricing, products, competition, procedures, and market potential.
Evaluates new products and makes recommendations on stock levels for new and existing products.
Leads customer and BSE employee training on new and existing automation product lines and applications in specified product areas.
Designs, develops and/or maintains database and documentation files such as engineering and technical records, TCCM savings, customer parts database by SKU including technical reference information (guides, specifications and standards), product and vendor files, technical reference library, and customer information file.
Evaluates and manages regions demo equipment and makes suggestions for new products in specified product areas.
Provides input to the pricing and purchasing departments on product evaluations and code descriptions, inventory management, pricing developments, and other related functions.
Ensures existing demos are in functional condition.
Performs product updates and new product launches for branches and customers as required.
Attends and assists with sales meetings, trade shows and training programs as needed.
Performs other duties as assigned by supervisor or designate.