Product Manager, Airport Operations

Greater Toronto Airports Authority • Toronto, ON

69d • Hybrid

About The Position

The Greater Toronto Airports Authority (GTAA) is seeking a Product Manager to play a pivotal role in advancing Pearson’s digital transformation. This role involves leading the vision, strategy, and delivery of digital products that improve passenger experience and operational efficiency. The Product Manager will steward a persistent, cross-functional product team, translating complex operational and customer needs into secure, reliable, and high-value digital solutions. Responsibilities include shaping value hypotheses, prioritizing increments, guiding discovery through optimization, and ensuring delivery excellence across the entire product lifecycle.

Requirements

• Minimum 5+ years of progressive experience in technology product management with a proven track record of delivering impactful digital products for airlines or airports, with strong preference for experience delivering solutions for airport operations.
• 3+ years of cross-functional leadership experience, with the ability to influence without authority and manage vendor relationships effectively.
• Knowledge of digital platforms, APIs, systems integrations, UX principles, and customer journey mapping, ideally within complex operational environments.
• Experience applying design thinking frameworks to define problems, validate assumptions, and shape high value solutions.
• Strong communication, storytelling, and facilitation skills to align diverse stakeholders around shared goals and product outcomes.
• Proficiency with modern product and collaboration tools, such as Jira, ProductPlan/Roadmunk, Figma/Miro, and product analytics platforms.
• Bachelor’s degree in Business, Technology, Engineering, or a related field.
• Ability to obtain and retain Transportation Security Clearance at the designated level for the position.

Nice To Haves

• Agile product certifications (e.g., CSPO, Pragmatic, SAFe) considered an asset.

Responsibilities

• Shape the product vision, roadmap, and measurable objectives aligned with journey and business priorities.
• Lead product discovery with internal partners, frontline users, and vendors to uncover opportunities, risks, and insights.
• Translate operational and customer needs into clear product specifications and user stories.
• Own and manage an integrated product backlog, balancing features, technical debt, compliance, and experience outcomes.
• Measure product performance and health, using analytics to drive prioritization and optimization.
• Coordinate release planning with Technology Delivery, ensuring readiness and alignment across functions.
• Partner with IT Security, Enterprise Architecture, and other domain teams to ensure standards and risk posture are met.
• Lead effective communication of product updates through portfolio forums and stakeholder sessions.
• Foster cross-functional team collaboration, experimentation, and continuous improvement.

Benefits

• An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community.
• Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
• A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level