Airport Operations Concierge

JSX•Santa Monica, CA

1d•Onsite

About The Position

The Airport Operations Concierge (AOC) is a cross-trained crewmember responsible for delivering a seamless, safe, and elevated experience across both Above Wing and Below Wing operations. AOCs perform customer-facing and ramp-related duties, ensuring every Customer receives the effortless, personalized service JSX is known for while maintaining safety, compliance, and operational excellence.

Requirements

High School Diploma or GED required.
Minimum 2 years of customer service experience
Must possess and maintain a valid driver’s license and clean driving record.
Remains professional, logical, and calm under pressure.
Demonstrates vigilance and situational awareness at all times.
Balances safety, hospitality, and operational priorities with sound judgment.
Embodies the JSX brand by serving with warmth, efficiency, and integrity.
Articulate and polished in verbal and written communication.
Proficient with Microsoft Office and Company systems.
Detail-oriented with strong time management and multitasking skills.
In compliance with federal aviation security requirements, candidates must be U.S. citizens or U.S. nationals.
Ability to lift up to 75 pounds and perform physical tasks including bending, reaching, climbing stairs, and standing for extended periods.
Ability to work in indoor/outdoor environments under various weather conditions.
Must be able to work a flexible schedule including early mornings, nights, weekends, and holidays.
Subject to DOT/FAA pre-employment and random drug and alcohol testing.

Nice To Haves

4 year college degree
Prior aviation, ramp, or hospitality experience.

Responsibilities

Provide customers with an effortless and welcoming check-in and boarding experience, ensuring all documentation, baggage, and screening processes are completed accurately and on time.
Marshal aircraft to and from gates, safely load/unload baggage, cargo, and amenities while maintaining on-time performance.
Perform aircraft and lounge cleaning, restocking, and presentation duties to uphold brand and safety standards.
Maintain compliance with all security, DOT/FAA, and Company procedures while executing Ground Security Coordinator (GSC) responsibilities.
Identify and communicate safety or operational risks immediately to leadership.
Support irregular operations (IROP) and recovery efforts through proactive communication and teamwork.