Airport Service Concierge - OPF

JSX • Opa-locka, FL

2d • Onsite

About The Position

As an Airport Operations Concierge at JSX, you will deliver a seamless, hospitality-driven airport experience while ensuring safe and precise day-to-day operations. This position supports a polished, welcoming environment while contributing to the safe, efficient flow of daily airport operations. JSX is a lifestyle carrier and a lifestyle employer where entrepreneurship meets determination, and excellence is the standard. The journey is as important as the destination, and every day, JSX strives to create a Joyful, Simple eXperience for its Customers. As an Airport Operations Concierge, you will provide exceptional Customer service while ensuring operational precision across all airport functions. You’ll handle check-in, boarding, baggage, ramp operations, and lounge presentation, balancing safety and hospitality to deliver an effortless travel experience. Your day will be active and hands-on, supporting both Customer-facing and ground-handling operations to ensure safe, on-time, and memorable journeys for our Customers.

Requirements

• In accordance with federal regulations, this role is open only to U.S. citizens.
• All candidates must successfully complete the required federal background checks and eligibility screenings.
• Applicants who do not meet these requirements will not be eligible for employment.
• High school diploma or GED
• 2+ years of customer service experience.
• Ability to lift 75+ pounds
• Ability to perform intermittent physical activity including bending, reaching, and prolonged periods of standing.
• Available to work flexible shifts including early mornings, late nights, holidays, and weekends.
• Proficiency with Microsoft Office and Company systems
• Strong communication, time management, and multitasking skills
• Valid driver’s license with a clean driving record
• All Airport Services Crewmembers are certified as Ground Security Coordinators (GSCs), trained for customer and baggage security screening, and are responsible for:
• Monitoring the operational environment and reporting safety risks in real time
• Ensuring compliance with updated policies, alerts, and regulatory guidance
• Maintaining personal readiness for safety-sensitive duties
• Participating in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines

Nice To Haves

• 4-year degree in a related field
• Previous aviation, ramp, or hospitality experience
• Ground Security Coordinator (GSC) qualification (training provided upon hire)

Responsibilities

• Welcome Customers and guide them through the check-in and boarding process with professionalism and care.
• Marshal aircraft and assist in safe arrival and departure operations.
• Load and unload baggage, cargo, and amenities efficiently and accurately.
• Maintain lounge and aircraft cleanliness, restocking supplies as needed to ensure brand consistency.
• Monitor and comply with all security, DOT/FAA, and Company regulations.
• Act as a Ground Security Coordinator (GSC) when required.
• Identify and report safety or operational issues immediately.
• Support irregular operations (IROP) recovery efforts with proactive communication and teamwork.
• May perform other responsibilities as assigned.
• Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).

Benefits

• Free non-revenue standby travel on JSX
• Deeply discounted standby travel on other major domestic & international airlines for you and your qualifying immediate family.
• 401(k) match: 50% of your first 8%

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED