Airport Operations Manager

Flair Airlines Ltd. • Toronto, ON

23h • Onsite

About The Position

Flair Airlines is seeking a talented individual to join their Airport Operations team. This role provides frontline leadership and real-time decision-making to support safe, reliable, and efficient operations. The Airport Operations Manager is responsible for the day-to-day leadership of airport operations, overseeing employees and contracted service providers to support on-time performance, regulatory compliance, operational reliability, and the customer experience. The role coordinates real-time operational activities, responds to irregular operations (IROPs), resolves operational issues, and ensures resources are effectively deployed based on operational needs. The role makes timely decisions to maintain operational continuity and ensures airport activities are carried out in accordance with company policies, regulatory requirements, and established procedures. This is an on-site position based in Calgary, AB or Toronto, ON.

Requirements

• Bachelor's degree in Aviation Management, Business Administration, Operations Management, Transportation, or a related discipline is preferred.
• Minimum 3-5 years of progressive experience in airport operations, airline operations, or a related operational environment.
• Minimum 2 years of leadership or supervisory experience in a safety-sensitive, customer-focused operational environment.
• Experience leading frontline operational teams and coordinating daily airport or airline operations.
• Experience managing operational disruptions, irregular operations (IROPs), and time-sensitive operational issues.
• Experience working with contracted service providers and coordinating operational activities with multiple stakeholders.
• Strong knowledge of airline operations, airport processes, Safety Management Systems (SMS), Canadian Aviation Regulations (CARs), and applicable regulatory requirements.
• Experience in investigating operational issues, completing incident documentation, and implementing corrective actions is an asset.
• Demonstrated leadership and team management skills, with the ability to motivate, coach, and support frontline employees and contracted service providers.
• Strong operational decision-making skills, with the ability to assess situations quickly, prioritize competing demands, and make sound decisions under pressure.
• Proven ability to lead operational recovery during irregular operations (IROPs), delays, cancellations, and other operational disruptions.
• Excellent communication and interpersonal skills, with the ability to build effective working relationships across operational teams and external partners.
• Strong organizational and coordination skills, with the ability to manage multiple priorities in a fast-paced operational environment.
• Excellent analytical and problem-solving skills, with the ability to identify operational issues and implement practical solutions.
• Thorough knowledge of airline operations, airport operations, Transport Canada regulations, Canadian Aviation Regulations (CARs), Safety Management Systems (SMS), and applicable company policies and procedures.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, and Teams), with experience using operational reporting systems and airport operational software.
• High level of professionalism, integrity, sound judgment, and commitment to safety, operational excellence, and customer service.
• Clear criminal record check and satisfactory employment references.
• Must be legally eligible to work in Canada without restriction.

Nice To Haves

• Experience in investigating operational issues, completing incident documentation, and implementing corrective actions is an asset.

Responsibilities

• Lead the safe, efficient, and compliant delivery of airport operations during the assigned shift, ensuring operational objectives, service standards, and regulatory requirements are achieved.
• Provide day-to-day leadership, direction, coaching, and support to frontline employees and contracted service providers, promoting a culture of safety, accountability, teamwork, and customer service.
• Coordinate daily operational activities, ensuring appropriate staffing, equipment, facilities, and operational resources are available to support safe and reliable flight operations.
• Ensure effective communication and coordination between operational teams, internal stakeholders, airport authorities, and contracted service providers throughout the assigned shift to support safe, efficient, and timely airport operations.
• Monitor operational performance throughout the assigned shift, including safety, on-time performance, baggage performance, customer service, and operational reliability, taking timely action to resolve issues and minimize operational disruption.
• Lead the station response during irregular operations (IROPs), delays, cancellations, diversions, and other operational disruptions, coordinating recovery efforts with internal and external stakeholders.
• Make real-time operational decisions to ensure the safe, efficient, and compliant operation of the station while balancing operational priorities and customer service requirements.
• Oversee the day-to-day performance of contracted service providers, ensuring services are delivered in accordance with contractual obligations, safety standards, and operational expectations.
• Ensure airport operations are conducted in accordance with Transport Canada regulations, Canadian Aviation Regulations (CARs), company policies, Safety Management System (SMS) requirements, security standards, and all applicable legislative requirements.
• Conduct operational inspections and monitor compliance with safety, security, and operational procedures, addressing deficiencies and escalating concerns as required.
• Investigate operational issues, safety events, customer service concerns, and operational irregularities, ensuring appropriate corrective actions are implemented, and reporting requirements are completed.
• Collaborate with SOCC, Flight Operations, In-Flight, Maintenance, Customer Experience, Safety, Security, airport authorities, and contracted service providers to support safe and efficient flight operations.
• Prepare operational reports, shift summaries, incident documentation, and performance updates for the General Manager, Airport Operations, ensuring effective communication and continuity between operational shifts.
• Support the implementation of operational initiatives, process improvements, and organizational changes within the station.
• Perform other duties and responsibilities as assigned.

Benefits

• Comprehensive Salary
• Competitive medical and dental coverage
• Disability insurance
• Life insurance
• Employee & family assistance program
• Pension plan with employer-matched contributions
• Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager