Airport Operations Manager

GRUPO EULEN USA•Arlington, VA

1d•Onsite

About The Position

The Duty Operations Manager is responsible for overseeing all day-to-day airport operations during their assigned shift, ensuring safe, efficient, and on-time performance in accordance with company, airline, and regulatory standards. This role acts as the primary point of contact for all operational activities, coordinating between ground handling, passenger services, ramp, security, and airline partners to ensure smooth flight operations and exceptional customer experience.

Requirements

Driver's License required for AOA
Must have 5+ years of Ground Handling with proven management experience at a high-volume
Ability to speak and understand English / Spanish
Must have strong data collection and organizational skills
Must be flexible and can work weekends, holidays, and nights
Problem-solving and analysis skills
Demonstrated ability to read and understand the documented processes and procedures needed
Ability to plan, organize, and implement in a dynamic environment
Excellent writing and communication skills, including interpersonal, negotiation, and conflict-resolution abilities
Strong self-organization and self-management skills, with an emphasis on self-initiation and follow-through
Must be able to pass all prerequisites to obtain a SIDA badge
Must pass a criminal background check as well as a drug screen before employment

Nice To Haves

Associate/Bachelor’s degree preferred, not required
Staff Management experience preferred

Responsibilities

Monitor and control performance KPIs, on-time arrivals/departures, etc., and ensure they are within established goals
Ensure that all records of all transactions relating to the operation are maintained
Ensure that administrative and control policies and procedures are maintained
Assures all employees comply with company rules and procedures and other authority requirements
Mentor or take disciplinary action with subordinates as needed
Responsible for maintaining the safety and security of the baggage area. Ensure safe and secure operations, in accordance with the highest possible standards of health, safety, security, and all government statutory requirements
Ensures service delivery to customer airlines is according to the airline contracts and within the agreed budget level
Monitors performance, taking action to correct any shortfalls
Provides reports as required and service delivery measurements
Provides leadership to the operations team, developing their skills
Support and advice on improvements to working practices, especially those relating to safety and security around baggage operations
Establish strong leadership among all supervisors and ramp employees through excellent communication skills and a positive work environment
Meet and exceed the client’s KPI’s
Perform other duties as assigned