Product Manager, Agent Autonomy

Siena AI • New York, NY

5d • Remote

About The Position

Siena is seeking a Product Manager to own the autonomy product surface, where agents operate without human intervention. This role involves defining the safe expansion of autonomy, providing customers with clear visibility into automated versus escalated processes, and conducting experiments to enhance autonomous resolution over time. The ideal candidate is a strong problem solver with prior Product Management experience in CX, e-commerce, helpdesk, or AI automation.

Requirements

• You're a strong problem solver, full stop
• 3+ years working as a Product Manager in CX, ecommerce, helpdesk, or AI automation
• AI-native: you build with Claude, Cursor, v0, or similar as a daily part of how you work, not just something you've tried

Nice To Haves

• Experience running structured experiments or A/B tests to improve a product metric, not just intuition-led changes
• Technical fluency: you can scope webhook systems, OAuth flows, and complex integrations yourself
• Customer confidence: you thrive talking with customers, running demos, and co-selling alongside sales
• Experience building trust or visibility features (dashboards, coverage reporting, status pages) for a product customers rely on
• Background implementing or rolling out complex systems for enterprise customers

Responsibilities

• Own autonomy end to end: define where agents can act without a human in the loop, and push that boundary as trust and evals allow
• Build and ship the systems that make autonomous resolution measurably better: evaluation suites, automated testing, performance monitoring that catches issues before customers do
• Give customers real-time visibility into coverage: what's automated, what's escalated, and why, so trust in autonomy compounds instead of eroding
• Design and run journey-level A/B tests across agent flows, and use the results to decide what ships next
• Own onboarding and automation so customers reach full autonomous coverage in days, not weeks
• Run full launch cycles for autonomy features: internal testing, early access, GA, with customer enablement through webinars, docs, and training
• Demo autonomy wins to customers directly and co-sell alongside sales
• Act as forward-deployed PM when needed: sit with customers, scope live, and move fast from insight to shipped improvement

Benefits

• Great salary plus equity or stock grants
• Learning budget
• Premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed