Product Management Leader for Individual Marketplace

WTW•Southfield, MI

About The Position

As the Technology Product Management Leader, you are an integral part of the Individual Marketplace (IM) Leadership Team, operating within SAFe Agile frameworks, owning the PM/PO community of practice, and ensuring delivery processes are consistent, measurable, and continuously improving. The portfolio of products include: Individual Healthcare Marketplace enrolment platform(s), Benefits / Spending Accounts (HSA, HRA, LSA, etc.), ICHRA product development, Contact center efficiency and excellence enablement, and Data & analytics strategy, including internal and external reporting capability advancement.

Requirements

Operating within SAFe Agile frameworks
Owning the PM/PO community of practice
Ensuring delivery processes are consistent, measurable, and continuously improving
Individual Healthcare Marketplace enrolment platform(s)
Benefits / Spending Accounts (HSA, HRA, LSA, etc.)
ICHRA product development
Contact center efficiency and excellence enablement
Data & analytics strategy, including internal and external reporting capability advancement
Product Strategy: Deliver the product vision and strategy aligned with IM’s overall goals and growth strategy, partnering closely with IM leadership.
Client & Market Focus: Gather feedback directly through consistent engagements with external stakeholders including clients, WTW vertical business leaders, industry analysts, partners, and industry bodies. Stay abreast of customer, industry trends, competitive landscape, and regulatory developments related to the IM business.
Product Innovation: Build and mature the PM/PO team capability, including onboarding standards, backlog hygiene, PI planning facilitation, and cross-team dependency management.
Product Roadmap: Shape the product roadmap for various IM products, leveraging gathered insights to help our product and development teams prioritize features.
Product Execution: Co-own the execution of the technology roadmap under the IM Technology leader ensuring solutions are delivered on: specification, time, and budget.
Digital Decision Authority: Serve as the overarching Product Management process and digital solutions prioritization authority, and collaborate with a diverse team across the Business, Product, Technology, Operations and Client Management.
Smart Connections: Work across IM and HWC business leaders to identify smart connections, shape solutions and execute on smart connection priorities.
Artificial Intelligence: Be a thought leader on AI, scanning where we play with AI and how we can accelerate integrating AI into our IM portfolio.
SAFe Agile Leadership: Own PI Planning cadence, coach Product Owners across teams, ensure alignment between program backlogs and organizational priorities. Maintain a healthy ART.
PM Practice Standards: Establish and govern consistent PM standards, including backlog structure, definition of ready/done, prioritization frameworks, and velocity tracking.
Shared leadership and accountability for the IM Business plan and HWC vertical priorities to embed IM products
Delivery on a multi-year product roadmap through metrics driven management
Shared leadership and accountability for product growth and profitability
Return on investment of our products including shared leadership and accountability with IM Business Operations for total cost of product ownership

Responsibilities

Deliver the product vision and strategy aligned with IM’s overall goals and growth strategy, partnering closely with IM leadership.
Gather feedback directly through consistent engagements with external stakeholders including clients, WTW vertical business leaders, industry analysts, partners, and industry bodies. Stay abreast of customer, industry trends, competitive landscape, and regulatory developments related to the IM business.
Build and mature the PM/PO team capability, including onboarding standards, backlog hygiene, PI planning facilitation, and cross-team dependency management.
Shape the product roadmap for various IM products, leveraging gathered insights to help our product and development teams prioritize features.
Co-own the execution of the technology roadmap under the IM Technology leader ensuring solutions are delivered on: specification, time, and budget.
Serve as the overarching Product Management process and digital solutions prioritization authority, and collaborate with a diverse team across the Business, Product, Technology, Operations and Client Management.
Work across IM and HWC business leaders to identify smart connections, shape solutions and execute on smart connection priorities.
Be a thought leader on AI, scanning where we play with AI and how we can accelerate integrating AI into our IM portfolio.
Own PI Planning cadence, coach Product Owners across teams, ensure alignment between program backlogs and organizational priorities. Maintain a healthy ART.
Establish and govern consistent PM standards, including backlog structure, definition of ready/done, prioritization frameworks, and velocity tracking.