Technology Product Management Leader for Individual Marketplace

WTW•Southfield, MI

3d•Hybrid

About The Position

As the Technology Product Management Leader, you are an integral part of the Individual Marketplace (IM) Leadership Team, operating within SAFe Agile frameworks, owning the PM/PO community of practice, and ensuring delivery processes are consistent, measurable, and continuously improving. The portfolio of products include: Individual Healthcare Marketplace enrolment platform(s), Benefits / Spending Accounts (HSA, HRA, LSA, etc.), ICHRA product development, Contact center efficiency and excellence enablement, and Data & analytics strategy, including internal and external reporting capability advancement.

Requirements

15+ years of business experience, including demonstrated team leadership
Experience with building and delivering product platforms and product launches
Experience in the US healthcare benefits outsourcing or large-scale individual insurance brokerage industries
Recent experience driving AI deployment into product development
Exceptional business relationship management skills
Strong analytical skills, including the ability to synthesize data, develop insights, and make recommendations
Ability to manage and collaborate with multiple stakeholders across WTW
Keen business acumen and proven ability to align clients’ and participants’ needs to our business’s delivery capability
Self-starter who can thrive in a fast-paced evolving business environment
An executive presence with polished and well developed written and oral communication skills
Availability to travel on an as needed basis
Experience working with corporate functions such as Finance, Enterprise Risk Management, Technology, Legal, IT and Compliance
Familiarity with ADO or equivalent work management tooling at enterprise scale
Experience leading or scaling a PM/PO team of across multiple delivery teams

Responsibilities

Deliver the product vision and strategy aligned with IM’s overall goals and growth strategy, partnering closely with IM leadership.
Gather feedback directly through consistent engagements with external stakeholders including clients, WTW vertical business leaders, industry analysts, partners, and industry bodies. Stay abreast of customer, industry trends, competitive landscape, and regulatory developments related to the IM business.
Build and mature the PM/PO team capability, including onboarding standards, backlog hygiene, PI planning facilitation, and cross-team dependency management.
Shape the product roadmap for various IM products, leveraging gathered insights to help our product and development teams prioritize features.
Co-own the execution of the technology roadmap under the IM Technology leader ensuring solutions are delivered on: specification, time, and budget.
Serve as the overarching Product Management process and digital solutions prioritization authority, and collaborate with a diverse team across the Business, Product, Technology, Operations and Client Management.
Work across IM and HWC business leaders to identify smart connections, shape solutions and execute on smart connection priorities.
Be a thought leader on AI, scanning where we play with AI and how we can accelerate integrating AI into our IM portfolio.
Own PI Planning cadence, coach Product Owners across teams, ensure alignment between program backlogs and organizational priorities. Maintain a healthy ART PM Practice.
Establish and govern consistent PM standards, including backlog structure, definition of ready/done, prioritization frameworks, and velocity tracking.

Benefits

Medical (including prescription coverage)
Dental
Vision
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident
Group Critical Illness
Life Insurance
AD&D
Group Legal
Identify Theft Protection
Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Paid Holidays
Annual Paid Time Off (includes state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Paid Time Off (only included for Washington roles)
Qualified contributory pension plan (if eligible)
401(k) plan with annual nonelective company contribution
Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.