Technology Portfolio Management Leader

Fiserv•Berkeley Heights, NJ

About The Position

You will build, own, and drive the Portfolio Management function for the Merchant Solutions Technology organization. Reporting directly to the Chief Operating Officer (COO), you will establish the operating model, governance, and planning cadence that align strategy, investment decisions, and delivery execution across a complex portfolio. You will partner with senior leaders across technology, finance, product, operations, risk, and sales to create transparent intake and prioritization processes, enforce delivery discipline, and provide executive-level insights that optimize technology investments and enable measurable business outcomes.

Requirements

10+ years of experience in technology portfolio management, enterprise program leadership, PMO leadership, or technology governance within large, complex organizations
Experience leading enterprise-scale portfolios (multiple programs/initiatives) with material budgets, cross-functional dependencies, and executive-level reporting and decision support
Experience building and scaling portfolio governance and planning (annual/quarterly), including intake, prioritization, sequencing, and investment alignment
Must have experience operating across mixed delivery methodologies (Agile, hybrid, and Waterfall) and tailoring governance, planning, and reporting to differing team maturity
Strong analytical skills with the ability to synthesize complex portfolio data into clear, decision-oriented insights
Exceptional communication skills, including creating and presenting executive-ready materials for audiences across all levels of the organization
Ability to influence and partner with senior stakeholders across technology, finance, product, operations, and risk/compliance to drive trade-offs and portfolio outcomes
Experience leading and developing teams (direct and/or matrixed), including coaching and driving accountability
Experience operating in regulated and/or highly controlled environments with strong governance standards and audit readiness expectations
Bachelor's degree in information technology, business, finance, or a related field, or equivalent combination of education, related experience and/or military experience
Familiarity with common portfolio and delivery toolsets (e.g., Clarity PPM, Jira, Microsoft 365) and translating tool outputs into executive-ready reporting and actions

Nice To Haves

Master's degree in business, finance, information technology, or a related field, or equivalent combination of education, related experience and/or military experience
Experience in financial services, payments, financial technology, or similarly regulated industries
Project Management Professional (PMP), Program Management Professional (PgMP), Scaled Agile Framework (SAFe), Information Technology Infrastructure Library (ITIL), or equivalent portfolio or delivery certification
Experience with product portfolio/roadmapping tools used for upstream strategic planning, scoring, and prioritization (e.g., Aha! or equivalent)

Responsibilities

Stand up and lead the Portfolio Management function for Merchant Solutions Technology, defining the operating model, decision-rights, governance forums, and enterprise-ready ways of working
Own portfolio governance and planning (annual and quarterly): intake, prioritization, funding alignment, and delivery oversight—ensuring decisions are transparent, repeatable, and aligned to business outcomes
Translate enterprise and technology strategy into an actionable portfolio roadmap, including dependency management and sequencing across products, platforms, and initiatives
Drive portfolio-level capacity and trade-off decisions with Technology and Business leaders by surfacing constraints, delivery risks, and critical dependencies early and often
Lead executive communications and decision support for the COO and leadership forums, providing crisp views of portfolio health, progress, investment performance, and top risks/issues
Partner with Finance on the portfolio financial lifecycle (planning, budgeting, forecasting, and benefits realization) to ensure investments are supported by clear business cases and measurable outcomes
Build, lead, and develop a high-performing team within the Portfolio Management function, setting expectations for disciplined execution, transparency, and continuous improvement
Establish and maintain strong stakeholder partnerships across Product, Operations, Risk/Compliance, Sales, and vendor/partner teams to ensure alignment to enterprise priorities and control expectations