Product Management Director - Bank

USAA•Tampa, FL

5d•$143,320 - $273,930

About The Position

The Product Management Director will serve on USAA Bank’s Credit Card Forecasting and Planning team, shaping the financial outlook for a major portfolio. The role leads the Card Balances forecast, advances forecasting methodologies, delivers portfolio analytics, and informs strategic business and financial planning. It develops insights into the business, economic, and member-behavior drivers of portfolio performance to help leaders anticipate outcomes and make informed decisions. The position partners with Finance, Product, Marketing, Credit Risk, Decision Science, Data, and other Card Business stakeholders, translating complex analysis into executive-level narratives and recommendations that support portfolio growth, product strategy, financial planning, and long-term decision-making.

Requirements

Bachelor’s degree in business, Marketing, Supply Chain, or Statistics, or four years of relevant education and/or experience.
Eight years of relevant industry experience in Actuarial, Underwriting, Marketing, Sales and Service, Finance/Accounting Operations, or Financial Services.
Three years of credit card forecasting or similar strategic product management experience, including direct support in managing product performance or financial outcomes.
Experience telling stories using data visualization tools such as Tableau.
Experience creating product briefings and presenting to executive leadership.
Experience using market research to inform forecasts, make product decisions, and iterate rapidly.
Knowledge of applicable banking-industry laws, regulations, risk, and compliance requirements.

Nice To Haves

Bachelor’s degree in finance, economics, statistics, mathematics, data science, business analytics, engineering, operations research, or a related quantitative field.
MBA, Master of Finance, Master of Economics, Master of Statistics, or Master of Data Science.
Driver-based forecasting and financial modeling experience.
Credit card, consumer-lending, or portfolio analytics experience.
Advanced Excel skills.
Scenario, sensitivity, and forecast-to-actual variance analysis experience.
Model validation and driver-level forecast accuracy measurement experience.
Ability to synthesize complex analysis into an executive-level narrative.
Cross-functional stakeholder management experience.
Process improvement, automation, and model governance experience.
SQL, SAS, Python, R, or comparable analytical language skills.

Responsibilities

Lead the Card Balances forecast and provide an integrated, forward-looking view of portfolio performance and financial outcomes.
Develop and advance driver-based and statistical methodologies and scenario assessments to improve forecast accuracy, transparency, and business relevance.
Analyze portfolio performance and translate business, economic, product, and member-behavior drivers into actionable insights about balances and financial outcomes.
Serve as a subject-matter expert on credit card financials and end-to-end balance flows, connecting accounts, sales, purchase volume, payments, revolving behavior, and other portfolio dynamics to forecast results.
Interpret performance and forecast-to-actual results, identify emerging risks and opportunities, and develop scenarios for strategic planning.
Partner with executive management and cross-functional leaders to shape short- and long-term financial outlooks, business goals, and key results.
Translate complex analysis into executive-level narratives, presentations, and recommendations that align stakeholders and enable informed decisions.
Advance forecasting and analytical capabilities through improvements in data, models, processes, automation, predictive analytics, machine learning, and artificial intelligence.
Ensure risks associated with forecasting and analytical capabilities are identified, measured, monitored, and controlled.