Product Lead - Investor Engagement

Computershare•New York, NY

17h•$166,000 - $240,000•Hybrid

About The Position

The Senior Product Lead – Investor Engagement is a senior position accountable for leading the Global Investor Engagement product experience and advancing the growth, definition, and direction of Investor Relations products and services. The role sets the strategic direction and evolution of the initiative within the Issuer Services Registry team, coordinating senior business stakeholders, solution architects, and implementation teams to define features and capabilities that support end-user and growth outcomes. The role owns the primary vision and full life cycle of the Investor Engagement business, overseeing product, service, and channel roadmaps and aligning them with business and technology strategies. It ensures that product and service evolution supports financial and budgetary goals by aligning revenue opportunities and reducing cost to serve. The role promotes an innovation culture centered on the client end user, leads integration with other company disciplines, and promotes product tools and methodologies. Operating across global markets, the position reports to the Head of Product and delivers products within applicable local laws and regulations.

Requirements

10+ years of product management experience and leadership in financial services.
Experience with product management strategy, including buyer-persona targeting, user journey creation, development and communication, go-to-market planning, and enablement.
Strong communication skills.
Bachelor's degree.

Responsibilities

Help set the vision and strategic direction of US Issuer Client products and services, including how channels support their customers.
Ensure product, service, and channel vision and direction align with company financial goals.
Identify new products, features, ideas, models, and channels for consideration, including disruptive opportunities in US markets.
Ensure product and channel initiative outputs flow into the agile delivery model.
Promote a culture of innovation across regions to drive customer-focused product, service, and channel direction.
Document business cases, including financial and usage forecasts and ROI metrics.
Provide regular US, UCIA, and ANZ Registry product and channel metrics to stakeholders, including Client Management, Operations, Development, and Marketing.
Oversee product, service, and channel roadmaps and align them with business and technology strategies.
Coordinate interactions among senior business stakeholders, solution architects, and implementation teams to define product features and capabilities.
Promote integration with other company disciplines and the use of product tools and methodologies.