Product Lead, Restaurant Payroll and Systems

Chick-fil-A, Inc.•Atlanta, GA

14h•Hybrid

About The Position

The Product Lead, Restaurant Payroll and Systems is part of Chick-fil-A’s Restaurant Financial Systems team, which provides Operators and their support teams with tools, reports, and systems that enable profitable growth. Product Leads maintain analytical expertise and provide project leadership while partnering with Restaurant Operators, cross-functional staff teams, and external vendors. They develop comprehensive knowledge of one to three systems, act as subject-matter experts and process owners, and contribute to the strategic technology roadmap for those systems. This role focuses on transformational program work involving HR payroll solutions, including payroll processing, accruals management, employee record management, and integrations with internal systems and external vendors. The Product Lead owns the product management lifecycle and provides subject-matter expertise in payroll management and systems implementation. The role includes analyzing business needs and processes, recommending and deploying system changes, planning and executing projects, communicating with stakeholders, escalating issues, and evaluating results. Chick-fil-A’s Flexible Futures Model combines in-person and virtual work, with a current minimum of 8–10 in-person days per month. The role requires 10% travel. Relocation assistance is not provided.

Requirements

At least 3 years of experience.
Strong interpersonal skills.
Attention to detail.
Analytical and problem-solving skills.
Communication skills.
Project management experience.
Proficiency in Excel, Word, and PowerPoint.
Bachelor’s degree or equivalent experience.

Nice To Haves

4 years of experience.
Bachelor’s degree.
Bachelor’s degree in Business, Data and Analytics, or Engineering.

Responsibilities

Serve as subject-matter expert and/or system owner for one or more chainwide, Operator-focused systems of significant scope and complexity.
Lead large and/or complex Restaurant and Field-Staff-facing projects by recommending and deploying changes, creating and ensuring execution of project plans, recommending necessary budget or resource changes, communicating key details, escalating issues, and responding to results.
Manage and lead the product lifecycle by understanding end users’ needs and existing processes, prioritizing problem-focused solutions, and managing competing stakeholder priorities.
Serve as a designated escalation point for broad issues involving an implemented system, data set, or vendor.
Solve complex problems independently.
Influence stakeholder groups to consider a broad range of solutions to business needs and recommend solutions from a broad business perspective.
Collaborate to achieve project outcomes, including facilitating councils, meetings, and cross-functional decisions across stakeholder groups.
Identify and recommend procedural changes with significant impact on broader groups.
Participate in roadmap development and recommend future system and data infrastructure needs.
Communicate project benefits, progress, and updates to varied audiences through written, visual, and verbal presentations.