Product Guide III (Part-time) - San Antonio Service Center

Rivian • San Antonio, TX

4d • Onsite

About The Position

Rivian is proactively building a pipeline of qualified candidates for future Product Guide III openings at its San Antonio Service Center. Candidates will be contacted if a matching position becomes available. The role makes the employee a face of the Rivian brand, building community connections through memorable customer interactions and delivering experiences that encourage loyalty and trust. Product Guides lead customer engagement from initial contact through vehicle delivery, support commercial and brand initiatives, and uphold premium retail, hospitality, and vehicle presentation standards.

Requirements

• At least 18 years of age; at least 21 years of age to operate a Rivian vehicle.
• High school diploma, GED, or other recognized high school equivalency credential.
• Ability to work a flexible schedule, including nights, weekends, and/or holidays, and willingness and ability to travel as business needs require.
• Valid driver’s license in the state or province of residence where the employee will drive or operate a vehicle, or in the state from which they commute daily.
• No drug- or alcohol-related driving incidents in the last 3 years; no more than one serious moving violation in the last 3 years; and no driving-related license suspension or revocation within a 3–5-year period. Subject to continuous Motor Vehicle Record monitoring.
• Must have or be eligible to obtain any applicable sales license, notary license, and/or food handling certification within the first 90 days of employment.
• Strong understanding of written and spoken English and ability to read and interpret documents such as regulations, safety rules, instructions, and schematics.
• Ability to understand and explain concepts in technology and automotive fields; resilience, active listening, and critical thinking when responding to objections.
• Ability to multitask, maintain excellent work quality, learn quickly, thrive in a fast-paced environment, and adapt to changing timelines.
• Energetic, enthusiastic, engaging customer interaction style and a strong commitment to elevating customer experience and exceeding customer expectations.
• Physical ability to sit for up to 2 or more hours at a time; stand for up to 8 or more hours a day; walk, bend, kneel, lie down, twist, carry, reach, stretch, push, pull, and lift up to 50 lbs.
• Frequent use of hands for grasping and using tools, entering data, writing communications, and calling customers or internal partners.

Nice To Haves

• 2+ years of experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality.
• Experience using POS and CRM software.
• Working knowledge of Google Workspace and ability to learn new tools quickly.
• Additional language skills.

Responsibilities

• Welcome, engage, and educate customers, creating a positive and inclusive experience while meeting their needs and exceeding expectations.
• Work toward key performance indicators, including leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience measures such as NPS and survey results.
• Identify customers’ individual needs and create tailored experiences, including demonstration drives and customer deliveries.
• Support commercial objectives and brand initiatives, including demand generation, lead generation, product deep-dives, gear demonstrations, trip planning, food and beverage offerings, and community events.
• Maintain brand and product expertise and complete required training and courses.
• Use POS and CRM tools to generate leads and improve the customer experience.
• Complete daily operational duties, including event production and support, back-of-house upkeep, food and beverage support, general space upkeep, cleaning, and creating or maintaining visual displays.
• Maintain retail, hospitality, and vehicle presentation standards so locations look and feel premium.
• Take on additional projects, duties, and assignments as required or requested by leadership.

Benefits

• Paid vacation and paid sick leave.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance benefits for eligible employees.
• Potential participation in Rivian’s 401(k) Plan, subject to eligibility requirements.
• Employee Stock Purchase Program, subject to eligibility requirements.
• Potential annual performance bonus.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED