Product Guide III (Part-Time) - San Antonio Service Center

Rivian•San Antonio, TX

1d•Onsite

About The Position

As a part-time Product Guide III at Rivian, you will represent the brand and build strong connections with the community through engaging customer experiences. You will guide customers from their initial interaction through vehicle delivery, helping create individualized experiences that inspire loyalty and trust. The role supports customer engagement, sales and demand-generation goals, brand initiatives, and the daily operations and presentation of the service center.

Requirements

At least 18 years of age; must be at least 21 years old to operate a Rivian vehicle.
High school diploma, GED, or another recognized high school equivalency credential.
Ability to work a flexible schedule supporting customers on nights, weekends, and/or holidays, and willingness and ability to travel based on business needs.
Valid driver’s license in the state or province of residence, or the state from which the employee commutes daily to or from work.
No drug- or alcohol-related driving incidents in the past three years; no more than one serious moving violation in the past three years; and no driving-related license suspension or revocation within a three-to-five-year period. Continuous motor vehicle record monitoring is required.
Must have or be eligible to obtain a sales license, notary license, and/or food-handling certification within the first 90 days of employment if applicable at the assigned work location.
Strong understanding of written and spoken English.
Ability to interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics.
Energetic, enthusiastic, and engaging customer interaction style.
Ability to understand and articulate concepts in technology and automotive fields.
Resilience and ability to overcome objections through active listening and critical thinking.
Ability to multitask while maintaining exceptional work quality.
Excellent written and verbal English-language skills.
Ability to learn quickly, thrive in a fast-paced environment, and adapt to changing timelines.
Commitment to elevating the customer experience and over-delivering in interactions with the community.

Nice To Haves

Two or more years of experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality.
Experience using POS and CRM software.
Working knowledge of Google Workspace and ability to learn new tools quickly.
Additional language skills.

Responsibilities

Welcome, engage, and educate customers while providing an inclusive experience and meeting or exceeding their expectations.
Achieve key performance indicators, including leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience measures such as NPS and survey results.
Identify customers’ unique needs and create individualized experiences, including demonstration drives and customer deliveries.
Support commercial objectives and brand initiatives, including demand generation, lead generation, product deep-dives, gear demonstrations, trip planning, food and beverage offerings, and community events.
Maintain a high level of brand and product expertise and stay current on required training and courses.
Use POS and CRM platforms to generate leads and enhance the customer experience.
Perform daily operational duties, including event production and support, back-of-house upkeep, food and beverage support, general space upkeep, cleaning, and creating or maintaining visual displays.
Maintain retail, hospitality, and vehicle presentation standards so locations look and feel premium.
Take on additional projects, duties, and assignments as required or requested by leadership.