Product Engineer (US)

Supa•San Francisco, CA

1d•Hybrid

About The Position

Supa Health is building an AI-powered operating system to streamline and automate administrative tasks in healthcare, specifically focusing on revenue cycle management (RCM) for therapy clinics. The current system relies heavily on manual processes for tasks like eligibility verification, prior authorizations, claims submission, and denial management, leading to inefficiencies and burnout. Supa Health aims to replace this manual work with an intelligent system that handles these tasks, freeing up clinicians and administrative staff. The company has secured $5M in funding and is looking for its founding product engineer to help build and scale this solution.

Requirements

5+ years of experience building production software.
Demonstrated experience and strong opinions regarding TypeScript and Postgres.
Ability to reason through tradeoffs with incomplete information and make decisions.
Proactive ownership mentality: identify issues, propose solutions, and drive them to deployment.
Strong collaboration skills to work with users and teammates to define and build products.
Willingness to learn and work across different technical areas (frontend, backend, infra, AI, product) as needed.
Experience shipping real software to real users, with a focus on quality and impact.
Ability to provide constructive and specific code reviews that elevate team standards.

Nice To Haves

Experience with Agentic AI/LLM systems, including agents, tools, evaluations, and associated plumbing.
Understanding of when LLMs are the appropriate solution versus other technologies.
Prior experience in an early-stage startup environment.
Background in healthcare or Revenue Cycle Management (RCM), including familiarity with terms like '271', clearinghouses, and platforms like Availity.

Responsibilities

Develop operator-facing surfaces, which are real-time, information-rich SPAs for the back-office team handling hundreds of cases daily.
Build the agent platform systems that enable agents to perform tasks like making calls, navigating legacy systems, parsing payer responses, and updating system states.
Contribute to the underlying platform, including schema design, service development, authentication, multi-tenancy, integrations, and HIPAA-compliant data segregation.
Participate in defining and building the next product features based on customer needs and roadmap discussions.
Engage with operators and clinic owners to understand their workflows and identify automation opportunities.
Ship features rapidly, with a goal of deploying code within a week of development.