Product Engineer

Anvil Robotics•San Francisco, CA

About The Position

Anvil Robotics is building the Physical AI platform for robotics builders. We're hiring a Product Engineer to be our first line of contact with customers—fielding technical questions, supporting pre-sales, and making sure customers stay unblocked after they've deployed. This is a deeply technical role with a strong commercial and operational edge. You'll work alongside sales to help prospects understand what Anvil can do for them, translate system constraints into clear narratives, and then stay with those customers post-sale to make sure they're getting value. Critically, you won't just react to what customers bring to you—you'll proactively surface product gaps, early signals of churn risk, and partnership opportunities that the broader team would otherwise miss. This person is Anvil's eyes and ears with customers. The information they collect—through direct contact and through instrumentation—shapes our product roadmap, our hardware decisions, and how we close deals.

Requirements

Strong technical foundation—you can read system specs, understand hardware and software constraints, and spot when something won't work before it fails
Experience with product analytics tools (Amplitude, Mixpanel, or equivalent) and a habit of building dashboards that actually get used
Experience in a customer-facing technical role: solutions engineering, technical account management, or similar
Familiarity with CRM tools and a habit of keeping records current
Ability to work independently and manage multiple customer relationships simultaneously
You're a technical person who genuinely enjoys talking to customers—you don't see it as a tax on your engineering time
You can hold a deep technical conversation about system constraints and then turn around and explain the same thing clearly to a non-technical buyer
You care about instrumentation and data—you want to know what's actually happening in the product, not just what customers tell you
You're proactive by default—you'd rather surface a problem early than wait for it to become a fire
You're curious about the broader ecosystem—you notice when a new hardware capability or partner integration could change what's possible for customers

Responsibilities

Implement and maintain analytics tooling (Amplitude or equivalent) so Anvil has real-time visibility into how customers are using the system.
Turn usage data into actionable product and business insights.
Work with sales to understand where and why deals are lost.
Build a clear picture of the decision-making process prospects go through and identify where Anvil's positioning or messaging is falling short—particularly given our out-of-the-box advantages.
Proactively stay on top of customers to catch issues, blockers, and complaints before they escalate.
Ensure customer interactions, feedback, and issues are captured and are actionable for the broader team.
Identify how new hardware capabilities or third-party integrations could unlock new use cases for customers.